Role: Implementation Success Manager.

About Us:.

- AppZen is the leader in autonomous spend-to-pay software.

- Its patented artificial intelligence accurately and efficiently processes information from thousands of data sources so that organizations can better understand enterprise spend at scale to make smarter business decisions.

- It seamlessly integrates with existing accounts payable, expense, and card workflows to read, understand, and make real-time decisions based on your unique spend profile, leading to faster processing times and fewer instances of fraud or wasteful spend.

- Global enterprises, including one-third of the Fortune 500, use AppZen's invoice, expense, and card transaction solutions to replace manual finance processes and accelerate the speed and agility of their businesses.

Job Description:

Manage multiple end-to-end single or multi-country implementations for customers simultaneously, acting in the role of Implementation Success Manager.

Roles & Responsibilities:

- Manage the end-to-end deployment of the solution (across all modules, functionalities, integration points, and people/change management topics in scope), manage the roadmap, and report to the global steering committee.

- Build trustworthy relationships to communicate and work effectively with customers, internal teams, and stakeholders.

- Oversee global/regional TE policy or template development if multi-country deployment and in program scope in case of EA implementation.

- Study the AP process and map it to the ecosystem of the Autonomous AP solution.

- Drive the requirement gathering and documentation.

- Evaluate complex customer business requirements gathered by the Implementation Consultants following Fin Trans proven and consistent methodology.

- Manage the development and review of functional documentation, such as TE policies and process documentation, CDW (conceptual design), and technical integration design.

- Independently drive the product configuration according to customer business requirements while considering functional and technical dependencies.

- Gathering of detailed integration-related requirements/inputs from the Fin Trans/AP.

- Team customers and translate customer requirements into application design (according to customer needs and the respective scope of implementation).

- Act hands-on in complex technical configurations and conduct functional reviews of configurations completed by Implementation/Functional Consultants.

- Manage UAT-related test result evaluation and bug-fixing.

- Manage and maintain cut-over plan (business and technical) Deliver on SLA and commitments under time and budget pressure, incl. updating project tracking systems and fulfilling administrative responsibilities.

Ideal candidates have:.

- 8+ years of experience in implementing Saas products or other relevant business consulting.

- In-depth knowledge of AP/P2P function.

- A strong leader who can mentor and loves to develop people.

- Strong project management skills.

- Exceptional customer presence and presentation skills; comfortable in talking with C-level executives.

- Ability to liaise with multiple internal cross-functional teams.

- Basic understanding of integration framework for integration with relevant ERP/P2P systems.

Additional Information:.

- AppZen is proud to be an Equal Opportunity and Affirmative Action employer.

- Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together.

- We believe that diversity, equity, and inclusion is essential to our purpose of creating a better tomorrow.