
Role Overview:
- As an Operations Specialist, you will ensure the seamless execution of spiritual services
- You will manage end-to-end operations, coordinate with temple partners, vendors, and internal teams, and drive process efficiency.
- This role requires strong organizational skills, attention to detail, empathy for users, and a proactive approach to problem-solving.
Key Responsibilities:
- Manage day-to-day operations for puja and chadhava services, ensuring timely and accurate execution.
- Coordinate closely with temple partners, service vendors, and internal teams for smooth operations.
- Maintain and update operational trackers, using tools such as Google Sheets and CRM systems.
- Identify operational gaps or delays and collaborate with teams to implement improvements.
- Assist in onboarding and orientation of new temple partners or service vendors.
- Uphold service quality by following SOPs and ensuring excellent user experience.
- Handle operational queries and support customer service in issue resolution.
- Contribute to the development and refinement of operational SOPs.
- Provide timely performance reports and updates to management.
Qualifications & Skills:
- MBA in Operations, Sales, or a related field.
- Hands-on experience in operations, service coordination, or vendor management.
- Strong planning, coordination, and communication skills.
- Proficiency with productivity and collaboration tools (Excel, Google Sheets, Slack).
- Ability to manage multiple priorities in a fast-paced environment.
- Fluency in Hindi and English; knowledge of regional languages is a plus.
- Cultural sensitivity and interest in Indian spiritual traditions
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