About the job: About Job: Skills & Qualification: - Bachelors/Master's degree in Business, Marketing, Operations, or related field. - 3-5 years of experience in customer lifecycle management, retention, or CX roles in tech, e-commerce, or consumer platforms. - Prior experience working with CRM/CS tools such as Zoho, Kapture, Limechat, or similar. Responsibilities: - Own the customer experience journey post-order, from successful puja/chadhawa to re-engagement. - Collaborate with CS, Brand, and Design to create consistent end-to-end app experience (Push, In-apps, banners, content). - Manage implementation of customer support systems (Limechat, Zoho/Kapture) to improve resolution TAT and NPS. - Set up and monitor NPS and customer health metrics, and share insights with product/ops leaders. - Drive continuous CX improvement projects (e.g., post-order communication templates, app journey checklists). - Run feedback loops from support to product/retention to close gaps in customer journeys. - Support Retention Manager with execution of automated journeys and engagement campaigns. Key Deliverables: - Increase in CSAT metrics - NPS system in place with a closed loop across leadership - Scalable and optimized fulfillment journeys

Bangalore

AppsForBharat - Assistant Manager - Customer Lifecycle 

Job Description for AppsForBharat - Assistant Manager - Customer Lifecycle  in AppsForBharat in  Bangalore for (3-5) years of experience. Apply Now!