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Role & Responsibilities - Define Omni channel and back end strategy enabling a best in industry market interaction for Apollo Tyres - customers, dealers and market stakeholders. - Liaise with cross functional stakeholders to define and execute product and customer journeys - Define SOP's for customer facing processes, ensure execution, review and governance standards - Publish timely factual and actionable reports to various stakeholders on the market trends and voice. Work closely with relevant stakeholders and execute close loop actions - Conduct timely primary and secondary research and ensure Apollo process, systems, people and operations are abreast with changing market dynamics - Build and nurture strong vendor management skills and execute via them service processes and policies KRA title / Descriptions (Measurable parameters of the role) - Define, execute and deliver Deliver industry best customer contact & backend KPIs - Define, execute and deliver One Apollo Experience for customers - Define, execute and deliver Execute Product & Customer Life Cycle Journeys - Define, execute and deliver business insights & execute close looping actions with cross functions Required Skills: - Project management & demonstrated strong execution skills within committed timelines - Experience of having executed service solutions that delivered efficiency, scale enabling best in class Product and Service experience Preferred Skills: - Strong speed and quality of response skills - Experience of vendor management - Process Management & Improvement skills Qualifications : Graduate / MBA Experience : 08 to 10 Years

Gurgaon/Gurugram

Apollo Tyres - Group Manager - Customer Contact & Backend Center 

Job Description for Apollo Tyres - Group Manager - Customer Contact & Backend Center  in Apollo Tyres in  Gurgaon/Gurugram for (8-10) years of experience. Apply Now!

Apollo Tyres - Group Manager - Customer Contact & Backend Center  | iimjobs.com