Key Responsibilities: - Lead and manage day-to-day operations across all locations within the state. - Drive operational KPIs including TAT, cost per unit, service levels, and customer satisfaction. - Collaborate with cross-functional teams (HR, Supply Chain, Sales, Customer Service, etc.) to ensure smooth operations. - Implement SOPs, audit frameworks, and operational policies in line with company standards. - Hire, train, and manage state-level operational staff including Area Managers, Store Managers, and Field Executives. - Identify and resolve bottlenecks in processes and logistics to enhance productivity. - Monitor inventory management, order fulfillment, and last-mile delivery performance. - Ensure compliance with local/state laws and regulations including labor, safety, and environmental norms. - Track and report performance metrics to regional and national leadership. - Manage vendor and partner relationships for outsourced services. - Lead expansion initiatives such as new store/warehouse launches in the state. Qualifications & Skills: - Bachelor's degree in Business, Operations Management, Supply Chain, or related field; MBA preferred. - 6-10 years of experience in operations management, preferably in retail, logistics, or FMCG. - Proven leadership experience in managing large, dispersed teams. - Strong analytical, problem-solving, and decision-making skills. - Excellent communication, negotiation, and stakeholder management abilities. - Proficiency in MS Excel, ERP systems, and operations dashboards. - Familiarity with P&L management and cost optimization techniques.

Kolkata

Apna Mart -  State Head - Operations 

Job Description for Apna Mart -  State Head - Operations  in FLEET LABS TECHNOLOGIES PRIVATE LIMITED in  Kolkata for (3-6) years of experience. Apply Now!