Service Delivery Head_Mumbai_Aon India Insurance Brokers Business Process Management: - Ensure agreed levels of service and quality to clients and colleagues is delivered. - Ensure that process standards and controls are well established across India and are adhered to. - Own and manage relationships and performance of vendors within operations domain. - Own and manage relationship with technology to ensure business platforms functionality, performance and services aligns to Business Services and India growth strategy. - Lead the development and ongoing improvement of operations capability for the India business. - Identify, promote, and lead the delivery of Efficiency and Productivity goals on a continued improvement basis. - Ensure the right level of capability and capacity is available to deliver services to clients and colleagues. - Ensure compliance with local regulations Qualification : - MBA in Operations Management will be desirable - Certification in Quality Management will be desirable Skills and Attitude: - The ability to lead, develop and coach teams to deliver outstanding performance. - The ability to design, execute and improve service level performance across the organization - Ability to engage with internal as well as external stakeholders to understand business expectations and ensuring Service as key differentiator to enhance business growth - Strong communication skills, including the ability to influence and collaborate across the organization - Client-centric and cost focused - Demonstrate ability to implement strong process governance both internally and for outsourced activities, if any - Well versed with regulatory requirements and technology framework required for running smooth operations

Mumbai

AON - Service Delivery Head - Insurance Brokers 

Job Description for AON - Service Delivery Head - Insurance Brokers  in AON INDIA INSURANCE BROKERS PRIVATE LIMITED in  Mumbai for (10-15) years of experience. Apply Now!