Anchanto - Associate Director - Supply Chain Consulting - SaaS Product Implementation
Posted 1 month ago
Posted 1 month ago
Description:
- The Associate Director - Supply Chain Consulting is responsible for leading the APAC regional supply chain consulting team, ensuring successful deployment and adoption of SaaS solutions across diverse industries.
- This role requires a strong leader who can manage a team of Implementation Consultants, work directly with enterprise clients, and adapt implementation and training strategies for the APAC market.
- This role also requires performing customer implementation whenever needed.
- The ideal candidate has deep experience in SaaS implementations, enterprise software deployment, stakeholder management, and regional expertise in APAC business environments.
Key Responsibilities:
APAC Team Leadership & Regional Management:
- Lead, mentor, and manage the APAC-based team of Implementation Consultants, ensuring regional execution excellence.
- Develop and implement best practices for SaaS implementations and training programs, tailored to the APAC market.
- Monitor team performance, customer satisfaction, and implementation KPIs, ensuring continuous improvement.
- Adapt implementation methodologies and customer onboarding strategies to suit local business cultures and regulations across APAC countries.
- Foster a high-performance culture and facilitate ongoing professional development for the team.
SaaS Product Implementation & Customer Onboarding:
- Oversee and execute end-to-end SaaS product implementations for mid-to-enterprise clients across APAC.
- Work with customer stakeholders (including C-level executives, IT teams, and end-users) to gather business requirements and define implementation goals.
- Manage system configurations, data migrations, API integrations, and third-party tool connections.
- Ensure smooth go-live transitions and mitigate risks associated with system adoption.
- Serve as an escalation point for complex technical and implementation challenges.
Customer Training & Enablement (APAC Focused):
- Design and deliver localized training programs tailored to different markets within APAC.
- Conduct live virtual and in-person training sessions, ensuring high engagement across different learning styles.
- Develop and maintain regional training materials (videos, documentation, FAQs) customized for local regulatory and compliance considerations.
- Gather customer feedback and continuously improve training approaches based on regional user needs.
Project & Stakeholder Management:
- Develop and maintain detailed project plans for multiple APAC customers, ensuring successful implementations.
- Act as the primary point of contact for regional stakeholders, including enterprise customers, partners, and internal teams.
- Coordinate across multiple time zones to align with global implementation teams.
- Communicate project status, risks, and mitigation plans proactively.
- Work with channel partners and resellers in APAC to ensure smooth SaaS deployments.
Process Optimization & Regional Adaptation:
- Continuously refine implementation and training methodologies to align with APAC business norms and customer expectations.
- Implement automation tools and streamlined workflows to optimize deployment efficiency.
- Ensure compliance with data security, privacy regulations, and industry-specific compliance standards (e.g., GDPR, PDPA, CCPA, ISO 27001).
- Monitor and analyze customer adoption metrics to enhance regional implementation strategies.
Customer Success & Retention in APAC:
- Ensure high levels of customer satisfaction and engagement across the region.
- Identify regional adoption challenges and proactively address risks of customer churn.
- Gather APAC-specific customer insights and relay feedback to the product and development teams for localized improvements.
- Collaborate with Account Managers and Customer Success teams to identify upsell and expansion opportunities.
Qualifications & Experience:
Required:
- 10-15+ years of experience in SaaS product implementation, training, or customer success.
- 7+ years of experience managing a regional or global implementation team.
- Proven ability to lead multi-country teams in the APAC region with cultural awareness and market knowledge.
- Experience working with mid-market and enterprise clients in SaaS software deployment.
- Strong knowledge of enterprise software implementation methodologies, including system configurations, data migrations, and integrations (APIs, SSO, third-party tools).
- Excellent communication skills in English, with additional language proficiency in Mandarin, Thai, Vietnamese, Korean, Japanese, or another APAC language preferred.
- Strong project management skills, with experience using tools like Jira, Asana, or Smartsheet.
- Willingness to travel within APAC as needed.
Preferred:
- Experience implementing OMS, WMS, DIGITAL SHELF, TMS, CRM, ERP, or other enterprise SaaS solutions.
- PMP, PMI-ACP, or other project management certification.
- Knowledge of APAC compliance, privacy laws, and localization challenges for SaaS software.
- Experience working with channel partners, system integrators, or resellers in APAC.
Key Competencies & Skills:
- Leadership & Team Management Strong experience in leading remote and multi-country teams in APAC.
- Customer Relationship Management Ability to manage and engage with enterprise customers across different cultures.
- Technical Acumen Understanding of SaaS architectures, cloud computing, and integrations.
- Training & Facilitation Experience in designing and delivering engaging localized training programs.
- Project Management Expertise in handling multiple projects with varied regional timelines and priorities.
- Process Improvement Ability to optimize and adapt global implementation frameworks for APAC customers.
- Business Acumen Understanding the customer operations in providing the expertise view for upsell opportunities.
Benefits & Perks:
- Competitive salary and performance-based bonuses.
- APAC-specific benefits such as travel allowances, remote work flexibility, and wellness programs.
- Professional development and certification sponsorship.
- Paid time off, local holidays, and work-life balance initiatives.
Didn’t find the job appropriate? Report this Job
