Analytics Manager - BFSI/FinTech

Job Description:

- Develop and implement effective credit card collection strategies based on deep data insights and business objectives.

- Drive collections analytics to support recovery teams in improving performance, reducing delinquencies, and optimizing operational costs.

- Perform deep dives into large and complex datasets using SQL and other analytical tools to identify trends, patterns, and improvement areas.

- Design, monitor, and optimize Champion-Challenger strategies to test new approaches and enhance collection outcomes.

- Collaborate with business stakeholders across departments to present insights and drive data-informed decisions.

- Lead and deliver multiple concurrent analytical projects with minimal supervision and high accuracy.

- Mentor and support junior analysts in developing their analytics capabilities and understanding of risk management and collection processes.

- Prepare and present clear, concise, and actionable presentations to senior stakeholders and cross-functional teams.

Required Skills & Qualifications:

- Minimum 8 years of experience in credit card collections or operations analytics, preferably within BFSI or fintech sectors.

- Deep understanding of credit card collections lifecycle, definitions, and performance metrics.

- Advanced SQL skills are a must - ability to work with large, complex datasets and develop robust queries.

- Proven experience in designing and running collections strategies and performance tracking models.

- Strong business acumen with the ability to translate data into business insights and actions.

- Excellent communication and interpersonal skills, with the confidence to present findings to senior leadership.

- Ability to mentor and build analytical capabilities in others.

- Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment