Analyst - Management Information System

Analyst - Management Information System

Description:

Job Summary.

We are looking for a detail-oriented MIS Analyst to support the Operations team by preparing accurate, timely, and insightful reports.

The role involves data consolidation, dashboard creation, performance tracking, and providing actionable insights to enhance operational efficiency.

Key Responsibilities:

- Prepare daily, weekly, and monthly MIS reports for the Operations team.

- Analyze operational data and identify trends, gaps, and improvement areas.

- Design and maintain dashboards for productivity, SLA, quality, and performance metrics.

- Ensure data accuracy, consistency, and timely delivery of reports.

- Automate reports using advanced Excel formulas, macros, or BI tools wherever applicable.

- Coordinate with operations, finance, and stakeholders for data validation.

- Support management with ad-hoc reports and presentations.

- Maintain proper documentation and data repositories.

- Ensure compliance with internal reporting standards and timelines.

Required Skills & Competencies:

- Strong proficiency in Advanced MS Excel (Pivot Tables, VLOOKUP/XLOOKUP, Power Query, Macros).

- Hands-on experience with MIS reporting for operations.

- Knowledge of Power BI / Tableau / Google Data Studio is preferred.

- Strong analytical and problem-solving skills.

- Excellent attention to detail and data accuracy.

- Ability to work under tight deadlines.

- Good communication and stakeholder management skills.

Educational Qualification:

- Graduate/Postgraduate in Commerce, Management, Statistics, IT, or related fields.

Preferred Experience:

- Experience in BPO / Operations / Service Industry / Large-scale operations.

- Exposure to KPI tracking, productivity analysis, and operational dashboards.

Why Join Us:

- Opportunity to work closely with senior operations leadership.

- High-impact role influencing operational decision-making.

- Competitve compensation with growth opportunities.