Position : Hospitality

Role : Analyst, Consultant & Manager

Company : Leading Consulting Company

Exp : 5+ Years

Education : MBA (Mandate)

JOB Description :

Must have skills :

- Strong consulting and domain expertise in the hospitality industry

- Deep understanding of hospitality technology ecosystems including PMS, CRS, POS, Loyalty, and GDS

- Experience in hotel operations, owner lifecycle management, revenue management, profitability analysis, hotel openings, and performance optimization

- Ability to lead client discussions, conduct diagnostics, present insights to senior stakeholders & should be able to lead various teams (for consultants & Managers)

- Gather and document requirements for hospitality operations such as guest reservations, check-in/check-out, property management, and loyalty programs.

- Map and analyze processes to identify gaps and propose improvements that enhance efficiency and guest experience across the value chain.

Good to have skills :

- Experience with hotel digital transformation, PMS/CRS vendor assessment & selection, PMS migrations and roll outs, system integrations

- Exposure to multi-brand, multi-property hospitality environments

- Knowledge of OTA strategy, loyalty economics, and guest personalization platforms

- Experience working with global hotel chains, asset owners, or hospitality tech vendors

- Knowledge on agile process, JIRA tool

Roles & Responsibilities :

- Provide strategic advisory to hospitality clients across commercial, operational, and technology dimensions

- Develop a comprehensive understanding of the hospitality systems ecosystem, including :

i. Property Management System (PMS)

ii. Central Reservation System (CRS)

iii. Loyalty Management Systems

iv. Point of Sale (POS) platforms

v. F&B platforms

- Lead P&L diagnostics, identify revenue and cost optimization levers, and recommend initiatives to improve RevPAR, ADR, and GOP

- Advise on inventory distribution and channel strategy, including direct vs. OTA mix, pricing effectiveness, and loyalty-driven demand

- Support capex prioritization, balancing brand standards, guest experience, and financial returns

- Provide hands-on expertise in back-office operations, including night audit workflows, financial reconciliation, rate plan configuration, and upsell strategies

- Design and assess end-to-end guest lifecycle journeys, ensuring system integration and data flow across touchpoints

- Act as a hospitality business analyst, translating data insights into actionable recommendations

- Contribute to pre-sales, proposals, thought leadership, and CoE capability building

- Mentor junior team members and manage workstreams (for Manager role)