- Designation Cluster Manager Apple Imagine.

- Work Location Bangalore.

- Candidate preferred with MBA from Premium Institute.

About the Company:

- With a rich legacy spanning over two decades in enterprise and premium retail, Ample stands as a forefront technology and premium retail leader in India.

- Our enterprise business addresses the intricate technology needs of corporate clients, while our retail outlets cater to the individual consumer's desires.

- A trailblazer in IT retail, Ample introduced Imagine in 2004, India's pioneering store dedicated to all things Apple.

- Our retail footprint extends across India through more partnerships with esteemed brands like Bose, Under Armour,ASICS & LEGO.

- Presently, we operate a network of 100+ stores spread across 30 cities, serving the diverse needs of over 1 million retail customers.

- In the enterprise domain, we deliver comprehensive end-to-end device lifecycle management and tailored technology solutions to a clientele exceeding 1500 customers.

- By merging innovation with profound industry expertise, Ample provides clients with bespoke solutions, empowering them to attain a competitive advantage in their respective business landscapes.

- Cluster Strategy implementation.

- Develop and drive implementation of strategies, goals and plans for the cluster, to achieve revenue targets and ensuring adherence by each store.

- Conduct thorough market and competition analysis for the cluster, providing insights and recommendations to the leadership team to make strategic decisions.

- Identify opportunities and threats, and implement approved actions to enhance competitiveness.

- Provide support in implementation of strategic projects in the cluster.

- Provide required support to the business development team for market expansion.

Store performance management:

- Collaborate with store managers to develop and manage budgets, ensuring financial targets are met.

- Monitor and analyse store metrics, and take corrective actions.

- Provide guidance and support to store managers in store management and effectively executing store initiatives.

- Provide inputs to the marketing team to develop effective promotional campaigns/BTL activities for the cluster/store.

- Monitor and evaluate marketing activities for effectiveness and provide feedback.

- Provide inputs to Planning and participate actively in inventory meetings.

Operational Excellence:

- Drive strict adherence to Standard Operating Procedures (SOPs) across all stores within the cluster.

- Provide inputs to update SOPs as needed, fostering continuous improvement in operational efficiency.

- Undertake daily store visits.

- Conduct audits, observe and review store ambience, service and adherence to SOPs.

- Ensure store processes including checklists, store opening/closing, grooming standards and financial compliances are followed.

- Provide timely resolutions of escalated issues of the store.

- Analyse and ensure gaps from audit results are addressed at each store.

- Oversee stock planning and inventory management for the entire cluster.

- Collaborate with cross functional teams to get the necessary support and resolutions to meet store targets.

Customer Experience:

- Drive the implementation of consistent customer experience standards across all stores within the cluster.

- Gather and analyze customer feedback to continuously enhance service quality and customer experience.

Team Leadership:
- Build high performing, motivated and competent teams across multiple stores within the cluster.

- Ensure the store hiring plan is fulfilled.

- Actively participate in store hiring decisions.

- Ensure training and grooming of store staff as per the store standards.

- Provide ongoing coaching, training, mentorship, and performance feedback to drive continuous improvement of the store teams.

- Spot high performance and potential store staff and facilitate their career development.

Knowledge, Skills, Experience and Behavioural competencies:

- Experience 5 to 10 yrs.

- MBA from Premium College Preferred.

- Excellent knowledge of the retail domain, market, trends, competitions and consumer behavior.

- Demonstrated success in implementing and optimising operational processes to drive efficiency and effectiveness in a store.

- Proven ability to troubleshoot operational challenges and implement effective solutions.

- Ability to effectively collaborate and communicate across different departments of the organisation.

- Experience in implementing initiatives to enhance customer experience.

- Ability to analyse and interpret data.