Amgen - Senior Associate - Accounts Payable

Join Amgens Mission of Serving Patients

At Amgen, if you feel like youre part of something bigger, its because you are. Our shared missionto serve patients living with serious illnesses drives all that we do.

Since 1980, weve helped pioneer the world of biotech in our fight against the worlds toughest diseases. With our focus on four therapeutic areas Oncology, Inflammation, General Medicine, and Rare Disease we reach millions of patients each year. As a member of the Amgen team, youll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, youll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Amgen is seeking an Accounts Payable (AP) Senior Associate who will be part of Amgens Global Procure to Pay (P2P) organization. This individual will be responsible for supporting the invoice exception process and will be critical to drive customer satisfaction across Amgen business units through optimum utilization of resources and continuous improvement. The role will be located in Hyderabad, India.

Specific responsibilities include, but are not limited to the following:

- Serves as a Tier 2 escalation point for BPO resources.

- Responsible for the AP exception handling process and related customer support.

- Accountable for driving customer satisfaction through timely and accurate resolution of exceptions.

- Ability to work in a global matrix environment that is fast paced with shifting priorities.

- Ability to work proficiently in SAP and Excel.

- Work with team to continually update and improve the customer helpdesk and exception management playbooks in accordance with the other service owners and process owners.

- Support decisions related to customer helpdesk and AP exception escalations.

- Conduct regular assessments of helpdesk tickets and AP exceptions to derive root causes and propose solutions to continuously improve performance against SLAs.

- Ensure compliance to internal and external policies, regulations, and laws applicable to the function.

Basic Qualifications

Masters degree OR Bachelors degree and 5 years of directly related experience OR Associates degree and 7 years of directly related experience OR High school diploma / GED and 10 years of directly related experience

Preferred Qualifications

- Degree in Finance, Accounting or closely related field

- 3+ years experience in Procure to Pay customer support / AP exception handling.

- Experience with ERP systems (SAP)

- Strong attention to detail, verbal communication, and interpersonal skills.

- Strong customer service focus while having a problem-solving attitude.

- Ability to multi-task and work within tight timelines.

- Take ownership of assigned activities.

- Be a team player.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, well support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Note : For your candidature to be considered on this job, you need to apply necessarily on the company's redirected page of this job. Please make sure you apply on the redirected page as well