Amgen - Manager - Strategic Planning & Operations

About the Role:

Increasing demand for observational research (now commonly referred to as real-world evidence - RWE) from regulatory and reimbursement authorities makes observational research a key component of drug development and commercialization. Amgen's Center for Observational Research (CfOR) is a global organization with an industry-leading analytical capability that generates RWE to support business needs across a product's lifecycle. CfOR scientists partner with internal stakeholders and industry experts to design, conduct, interpret and publish observational research that informs decision-making from the early development of a molecule to the design of clinical trials and the safety and efficacy of Amgen medicines.

We are seeking a Manager, Strategic Planning & Operations, to join the Center for Observational Research (CfOR). This role will work with other Amgen functional teams to oversee and drive execution of CfOR's operational projects and non-interventional studies ensuring timely completion within budget and at the highest quality with compliance. This role requires strong project management capabilities combined with a growth mindset and openness to leveraging emerging AI tools to improve productivity and drive CfOR-wide initiatives.

Key Responsibilities:

- Support end-to-end operational workflows, automate tools and standardise process maps and SOPs to improve efficiency in CfOR operational process such as budget management, contracting, dashboard management and project management/PMO office.

- Driving AI-enabled operational transformation to enhance efficiency in compliance process, budget tracking, and decision-making across global CfOR programs.

- Project management including project planning, governance tracking, milestone management, Vendor onboarding, risk/issue tracking, and stakeholder reporting.

- SharePoint management experience in content governance to enable effective collaboration and efficient document control.

- Knowledge management and training capabilities: Design, track knowledge-sharing metrics and drive team engagement with continuous learning frameworks.

Operational Excellence & Process Optimization:

- Automate and standardize end-to-end workflows and process maps to improve efficiency in CFOR operational process.

- Drive execution of operational processes by monitoring budgets, contracts, study milestones, risks, and performance metrics while ensuring data accuracy, timely reporting, and adherence to regulatory, compliance and organizational requirements.

- Ensure quality, compliance, and alignment with global operational standards.

- Strong experience in SharePoint management, including site administration, document libraries, permission management, and content governance to enable secure collaboration and efficient document control.

AI & Digital Enablement:

- Applied generative AI tools to improve productivity in documentation and operations.

- Identify automation opportunities to reduce manual effort and standardize workflows.

- Creating dashboards of operational processes.

- Drove adoption and migration of digital tools (Smartsheet, MS tools, Teams, SharePoint, Miro, lucid) for collaboration and tracking.

- Develop apps, AI chatbots and migrate available processes to new technology and tools based on organizational requirements.

Project Management Office:

- Demonstrated experience in PMO practices, including project planning, governance tracking, milestone management, stakeholder reporting, ensuring timely delivery, quality, and alignment with business priorities.

- Ability to apply Agile, Scrum, Kanban, or hybrid project management methodologies to improve execution, collaboration, and operational efficiency and improve project visibility and execution tracking.

Data, Reporting & Dashboarding:

- Developed and maintained operational dashboards and reports (Power BI/Excel/Smartsheet) to track study performance, resource utilization, and key KPIs.

- Delivered actionable insights through data analysis and reporting to support leadership decision-making.

Financial & Resource Management:

- Managed financial operations including PO processing, invoice verification, and expense tracking using SAP/Ariba/Anaplan.

- Supported budget planning and resource management across programs.

Basic Qualifications:

- Bachelor's degree with 10+ years of Clinical or Scientific Operations experience OR

- Master's degree and 6+ years of Scientific or Operations experience.

- Pharma or Healthcare degree with application of technology and AI knowledge expertise, advanced excel knowledge, dashboard creation for reporting, and decision support.

Preferred Qualifications/Skills:

- Minimum of 8 years of project management experience, with 5+ years in pharma/biotech and cross-functional environments.

- Hands-on experience with budgeting, contracting, PMO office, and working in regulated document management systems.

- Drive AI-enabled operational transformation to enhance efficiency in CfOR operational process.

- Demonstrated proficiency and adaptability with related software tools (ChatGPT, Copilot, Smartsheet, Miro, SharePoint, MS Teams, Office 365, etc.).

- Quick learner with strong analytical skills and adaptability to new tools and concepts.

- Demonstrates autonomy and reliability in managing tasks and contributing to team goals.

- Highly organized, with the ability to prioritize and deliver on projects independently or collaboratively.

- Effective communicator with strong written, verbal, and presentation abilities.

- Builds positive relationships and fosters collaboration with a proactive, can-do attitude.

- Familiarity with drug commercialization and business practices.

Location: Hyderabad, Telangana.

Job Type: Full time.

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