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Job Description : 1. Lead the HR Operations Team to implement &amp; roll-out HR plans, Programs, Processes &amp; Policies. 2. Manage business process mapping, recommending changes to current processes to provide more effective use of the HRIS, and take the lead as and when applicable(i.e. on-boarding and exits, org charts, employment changes, performance management, recruitment, etc.). 3. Create, generate, and maintain effective HR reporting, including headcount, recruiting, organisation charts, and other key metrics to drive organisational effectiveness. 4. Develop &amp; maintain a dashboard of HR metrics to be presented at monthly, quarterly, and annual senior leadership meetings. 5. Take ownership of HR data and analyse the same to derive meaningful insights which will drive decision making 6. For major initiatives of the Org (eg: annual surveys,360 degree feedback etc.), analyse and present the analysis to various stakeholders. 7. Be accountable for designing, monitoring and evaluation of all appropriate HR policies, bench marking HR best practices 8. Design employee value proposition and work closely to create plans/programs aimed at employee experience 9. Manage/ Lead HR Operations Team to deliver best results and act as success coach for the Team. 10. Participate in special projects and plan new initiatives as required. Pre-requisites : - 5-8 years of experience in managing end to end HR function - Have robust experience in reporting &amp; analytics - Highly organized with ability to manage multiple priorities in a fast-paced environment - Excellent analytical, problem solving, and time-management skills - Demonstrated experience/maturity to handle confidential and sensitive information. - Possess a positive, service-oriented attitude with excellent follow through on issues. About Ameyo : - Ameyo is an Omni-Channel customer experience platform aimed at delivering Seamless, Now and Engaged customer experiences across the customer journeys. - Ameyos flagship solution, Ameyo FusionCX is an industry first in the customer experience market to bring customer service CRM (Customer Intelligence and Case Management) and Omnichannel contact center suite on a single platform. - Its Products include: Omni Channel Contact Center Software, Self Service across channels including Bots, Customer Intelligence, Analytics and Personalization, Digital Sales, Collections Automation and is available on Premise, Private cloud or Public cloud.With years of proven experience in the extensively challenging and fast-paced Customer Experience Management domain, Ameyo enjoys a widespread range of customers on a global level with over 1600+ customers in 60+ countries across Banks, Financial Services, Telecom, Travel &amp; Tourism, E-commerce, Insurance etc.

Gurgaon/Gurugram

Ameyo - Manager - Human Resources 

Job Description for Ameyo - Manager - Human Resources  in EXOTEL TECHCOM PRIVATE LIMITED in  Gurgaon/Gurugram for (5-8) years of experience. Apply Now!

Ameyo - Manager - Human Resources  | iimjobs.com