Office cab/shuttle

Job/Soft skill training

Cafeteria

Health insurance

Office gym

Professional degree assistance

Child care facility

International/On-site exposure

Free meal

Maternity leaves

Course reimbursements

Annual health checkup

Annual leaves

Gym membership

Rewards & recognition

Recreational activities

Mental health wellbeing

Career break/Sabbatical

Retirement benefits

Joining goodies

Performance bonus

Paternity leaves

Joining bonus

Car lease

Relocation bonus

Life insurance

Gifts on festivals

American Express Reviews by Employees

Business Analyst

Senior Analyst

Analyst

Business Development Executive

Lead Analyst

Financial Analyst

Assistant Manager

Senior Lead Analyst

Relationship Manager

Assistant Relationship Manager

Manager

Senior Relationship Manager

Senior Fraud Analyst

Senior Manager

Software Engineer

Lead Business Analyst

Operations Analyst

L2 Engineer

Processing Manager

Fraud Analyst

Senior Executive

Team Lead

Data Analyst

Senior Business Analyst

Dispute Analyst

Risk Analyst

Customer Service Executive

Master Analyst

Deputy Relationship Manager

Master CCP

Senior Customer Service Executive

Senior Credit Analyst

Team Lead Operations

Engineer 1

Lead Customer Care Professional

Project Manager

Master Disputes Analyst

Customer Care Executive

Senior Associate

Project Analyst

Product Manager

Customer Care Professional

Infrastructure Engineer

Customer Service Associate

Senior Process Manager

Ccp Lead

Risk Management Analyst

Credit Specialist

Senior Customer Care Professional

Lead Financial Analyst

Lead Credit Analyst

Team Manager

Sales Manager

Senior Financial Analyst

Operations Manager

Service Delivery Leader

Master Customer Care Professional

Quality Analyst

Java Developer

Senior Software Engineer

Senior Engineer

Relationship Officer

Technical Support Engineer

Senior Dispute Analyst

Transport Executive

Associate

Lead Credit Specialist

Senior Credit Specialist

Web Developer

Data Scientist

Product Owner

Director

Travel Consultant

Senior Travel Consultant

Senior Travel Counsellor

Fraud and Risk Analyst

Territory Manager

Credit Analyst

Programmer Analyst

Senior Customer Service Associate

Travel Counsellor

Data Science Analyst

Compliance Analyst

Executive

Procurement Analyst

MIS Executive

Lead

Data Engineer

Senior CCP

Manager Financial Analyst

Business Development Manager

Senior Financial Analysis Manager

Senior Customer Service Representative

Sales Executive

Senior Data Analyst

Deputy Manager

Senior Quality Analyst

Service Delivery Manager

Information Security Analyst

Software Developer

Job Description:   - Lead a team of 5-7 team members and work with multiple GMS Regional Partners to deliver on Standard/BAU as well as Ad Hoc reporting and Analysis.   - Effectively be able to communicate both written and verbal with numerous team members to support/guide users in SAS application.   - Direct team members on more complex data extraction, analysis or project requirements for data files that are not supported via existing tools.   - Generate analytics and insights in RAMP (SAS Environment)   - High degree of data manipulation and quality checking of data programs, file outputs and analysis.   - Provide workflow management, daily/weekly project reporting, including, but not limited to real time project status, capacity usage, capacity projections, etc.   - Support monthly/annual analytics and usage reporting   - Periodic reporting on individual and team performance including but not limited to # of analyses executed, cycle time, etc   - Regular compliance reporting showing adherence to all policy and privacy regulations   - Ability to understand AXP Card member, Merchant, and Issuer data (also known as the - closed loop - data) within AMEX databases.     Required Skills/Qualifications:   - Minimum of 9 years of experience in Reporting & Analysis preferred   - People Management experience of 2+ years   - Strong reporting background and high proficiency in SAS, SQL, experience with Merge/Purge process and tools   - Advanced level SAS and SQL (create stored Procs / macros)   - Produce analytic reports (i.e. frequencies, attributes, responder vs. non-responders)   - Data Extraction. Understanding data models, database design/schema & AMEX data warehouse   - Data Manipulation & Synthesis using SAS stored procs, SQL & SAS EG   - Interface/Reports - Excel, Import datasets into Excel & generate custom charts, graphs, reports in Excel. Excel reporting using Pivot Charts/Graphs   - Data Cleansing, Sorting, Embed/update excel reports via dynamic links, System Processes - Data Processes, Automation   - Understand & execute monthly/weekly data/analytic processes, to be able to debug issues   - Strong quantitative skills combined with ability to synthesize product concepts and ideas   - Strong strategic thinking and problem-solving skills   - Strong written and verbal communication skills, including ability to translate/explain complex data concepts for non-technical audiences   - Degree in engineering, mathematics, operations research, economics, or equivalent.   Shift Time: 3:30 - 11:30

Delhi NCR

AMEX - Service Delivery Leader    

Job Description for AMEX - Service Delivery Leader     in American Express in  Delhi NCR for (9-13) years of experience. Apply Now!

AMEX - Service Delivery Leader     | iimjobs.com