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Lead a team of 12 - 15 Account Protection Specialists   - Responsible for Goal setting, Performance reviews and development plan for all direct reports.   - Responsible for day to day functioning/administrative work including production floor management   - Responsible for delivery of all customer and shareholder metrics as per goals   - Work closely with the Risk Management and other stakeholders   - Manage churn / attrition of team members   - Support CSAT initiatives in enhancing / meeting external (VoCM) metrics   - Strong focus on internal SLAs (Service Level /Aging/Quality)   - Conduct daily Coaching & Feedback sessions for specialists.   - Responsible for compliance & Governance for all processes and policies.   - Lead and maintain employee satisfaction and morale by using reward / recognition tools available.   - Consistently and effectively implement the Performance Management Process as a leadership tool to help employees maximize their performance.   - Collaborate with console in forecasting, scheduling and leave planning.   - Decision making in critical and day-to-day situations   - 24- 7 Shifts   This role may be subject to additional background verification checks.   Qualifications :   - Proven track record of driving extraordinary Customer Service   - Excellent coaching skills.   - Strong people management and leadership skills.   - Good Interpersonal skills and the ability to communicate at all levels including presentation and public speaking skills.   - Proven ability to drive teams towards high productivity & sustained performance either through people leadership role /designated SPOC role   - Innovation mindset   - Analytics and Six Sigma Experience. The American Express competencies for this role are Drives results, Builds Diverse Talent, Builds and Leverages relationships, Drives Innovation and change Communicates effectively   Language: English   The Apply Button will redirect you to website. Please apply there as well.  #NOLI

Haryana

Others

American Express - Team Leader - GFPS - Account Protection 

Job Description for American Express - Team Leader - GFPS - Account Protection  in American Express(India)private limited in  Haryana Others for (3-6) years of experience. Apply Now!

American Express - Team Leader - GFPS - Account Protection  | iimjobs.com