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Job Description Key Responsibilities : - The incumbent will be responsible for reviewing GCS processes and make necessary recommendations to change policies, implement new systems, management of process improvement projects with a specific focus on conducting process mapping, building regulatory compliant processes, setting up effective process controls. Act as a Subject Matter Expert to ensure seamless communication flow between business head, functional managers and coordinators. - The incumbent will be required to review existing policies and process for the GCS business and provide leadership on any related aspects. - Understand GCS Business and impacted systems to be able to assess impact quickly and recommend solutions. - Recommend short and long-term solutions to business head to address issues taking into account, cost, business and process impacts. - Responsible for American Express CPC process mapping, Tracking and Reporting - Review regulatory requirements in line with expectation related to the GCS business and its impact across the End to End process & fix Controls and any gaps. - Identify any program gaps in the GCS business and escalate appropriately. - Provide GCS related expertise and work along with the central regulatory coordinator/project manager, business head and GCS stakeholders to implement changes in the best interest of the business Qualifications: - Relevant project management experience with exposure to quickly understanding processes, mapping them and recommending process improvements. - Collaborates well ; Dynamic and vigorous ; Self-motivated & self-sufficient; Effective communicator at all levels - Creative & out of the box thinking to relate & come up with innovative business use cases - Comfortable with Excel to create reports, MIS & analyze data - Expert user of MS Office toolset (Excel, Visio and PowerPoint). - Proven analytical and decision making skills. - Ability for self-directed learning, to get quickly up-to-speed on new tools and processes, strengthening your product knowledge. - Ability to interact/communicate effectively with all levels of management. - Effective and accurate decision-making skills. - Strong proficiency with Microsoft Office, specifically Excel and PowerPoint required along with presentation skills. - Knowledge of corporate products and services and prepared to learn additional products, service and segments Job type- Permanent Industry Type - Client Management & Sales The Apply Button will redirect you to website. Please apply there as well. #NOLI

Gurgaon/Gurugram

Haryana

American Express - Project Manager - GCS Process 

Job Description for American Express - Project Manager - GCS Process  in American Express(India)private limited in  Gurgaon/Gurugram Haryana for (3-8) years of experience. Apply Now!

American Express - Project Manager - GCS Process  | iimjobs.com