As part of the Global Merchant & Network Services group (GMNS) the GMNS Product team is at the core of American Express, uniquely positioned to service every business unit and customer across the Enterprise. Each year, we power billions of transactions through our global payments network, serving our Issuing and Acquiring businesses in more than 170 markets worldwide.

We are driving a strategic, multi-year transformation to modernize our Acquirer solutions to build innovative products, services, and capabilities that will anticipate our merchant and acquiring partners needs. This is a strategic priority for GMNS as it becomes increasingly important that we stay competitive with the rise of intermediaries, can quickly adapt to an ever-changing regulatory environment and are developing strong value-added services that deepen the relationships with our acquiring customers.

Reporting to the Vice President, Acquirer Platform Transformation, this role will be responsible for leading the product management function for Acquiring modernization, with end-to-end accountability for product strategy, roadmap, execution, and market impact.

You will define and drive the vision for how our Acquiring products evolve, while building and leading a high-performing team that delivers against both near-term commitments and long-term growth opportunities. This role requires a leader who can operate seamlessly across strategy, execution, customer insight, and commercial outcomes.

Responsibilities :

As a key member of this team, your responsibilities will include :

- Own product strategy and vision : Define and evolve the product strategy for Acquiring modernization, grounded in customer needs, market trends, and business priorities.

- Drive roadmap and delivery at scale : Ensure the product roadmap is clearly defined, prioritized, and executed with rigor across multiple teams and initiatives.

- Balance short- and long-term horizons : Deliver on committed features and capabilities while identifying and investing in future growth opportunities (e.g., new markets, services, and partnerships).

- Champion customer and partner needs : Establish a strong, systematic approach to incorporating the voice of merchants, acquiring partners, and internal stakeholders into product decisions.

- Leverage market and industry insights : Continuously assess competitive dynamics, regulatory shifts, and emerging trends to inform strategy and maintain differentiation.

- Lead go-to-market strategy : Oversee go-to-market planning and execution for new capabilities, ensuring strong positioning, adoption, and measurable business impact.

- Build and develop a high-performing team : Lead, coach, and scale a team of product managers, setting a high bar for product thinking, execution, and accountability.

- Drive cross-functional alignment : Partner closely with engineering, delivery, design, operations, and commercial teams to align on priorities, manage tradeoffs, and ensure successful outcomes.

- Define success and accountability : Establish clear KPIs tied to business outcomes (e.g., revenue growth, cost efficiency, customer experience) and hold teams accountable for results.

Qualifications :

The successful candidate will have the following :

- Product leadership experience : Significant experience in product management with a track record of leading teams and delivering complex, large-scale products. Experience in payments and/or acquiring strongly preferred.

- Strategic and executional excellence : Ability to define clear strategies and translate them into actionable plans that deliver results in complex, matrixed environments.

- Customer-obsessed mindset : Proven ability to embed customer and partner insights into product development and drive meaningful experience improvements.

- Strong commercial and market acumen : Deep understanding of how market dynamics, competition, and industry trends shape product opportunities.

- Go-to-market leadership : Experience leading or overseeing successful product launches and driving adoption at scale.

- People leadership : Demonstrated ability to build, lead, and develop high-performing teams, including coaching and elevating talent.

- Influence and communication : Exceptional ability to influence senior stakeholders and communicate clearly across technical and non-technical audiences.

- Analytical and data-driven : Strong ability to define success metrics, interpret data, and make informed decisions.

Role : Product Head

Industry Type : Banking

Department : Product Management

Employment Type : Full Time, Permanent

Role Category : Product Management - Technology

Education :

- UG : Any Graduate