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Job Description  This is a Band 28 requisition.  JOB OVERVIEW:  - Review, action, and document root cause and resolution for customer complaints and servicing issues  - Ensure complaints and servicing issues are properly coded to meet regulatory reporting requirements  - Identify and escalate trends and defects that have a potential legal, regulatory or servicing risks  - Provide coaching and feedback to Team Leaders and Customer Care Professionals  - Understand basic consumer protection, banking regulations and applicable laws to identify and appropriately escalate complaints, defect and trends to business partners within Compliance, World Service, and the bank  - Ensure compliance with Complaints Management Policy and other legal/regulatory requirements.  This role may be subject to additional background verification checks.  QUALIFICATION:  - Analytical thinker with the ability to run analysis, assess impacts, identify trends, and draw correlations  - Proven ability to identify gaps and generate process improvement ideas  - Broad knowledge of Global Servicing Network processes  - Strong interpersonal and communication skills both written and oral  - Ability to influence without direct authority across all areas of the organization  - Self-motivated with a demonstrated ability to drive results under tight timelines and handle multiple tasks concurrently  - Demonstrate a strong attention to detail with excellent follow up skills  - Work productively in both independent and collaborative settings in a virtual work environment  - Proficient in applicable policies and regulations for the process supported Proficient in MS Office  Job type- Full Time  Industry Type - Customer Care   The Apply Button will redirect you to website. Please apply there as well.  #NOLI

Gurgaon/Gurugram

American Express - Customer Complaint Analyst - Global Servicing Network  

Job Description for American Express - Customer Complaint Analyst - Global Servicing Network   in American Express in  Gurgaon/Gurugram for (2-8) years of experience. Apply Now!

American Express - Customer Complaint Analyst - Global Servicing Network   | iimjobs.com