Office cab/shuttle

Job/Soft skill training

Cafeteria

Health insurance

Office gym

Professional degree assistance

Child care facility

International/On-site exposure

Free meal

Maternity leaves

Course reimbursements

Annual health checkup

Annual leaves

Gym membership

Rewards & recognition

Recreational activities

Mental health wellbeing

Career break/Sabbatical

Retirement benefits

Joining goodies

Performance bonus

Paternity leaves

Joining bonus

Car lease

Relocation bonus

Life insurance

Gifts on festivals

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Job Description :   - American Express is a global services company and the world's largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide- combined with our leading edge marketing, information management, and rewards capabilities- enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.  - American Express for the 9th consecutive year has been voted among India's top 10 workplaces by the Great Place to Work Institute. In recognition of our consistent performance, we were nominated to the Great Place to Work - Hall of Fame- .  - At American Express, we serve customers, not transactions. We- re widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years.  A career at American Express is rich in experience and offers opportunities to build lasting relationships with our customers.  Come join us and realize your potential.  Job Description :   - This position will involve building and maintain relationships with our Global Clients, work directly with GCP account managers and be liaising with all departments relevant to queries received from our Corporate Clients.   - The successful candidate will be prepared to become part of a single point of contact team for our Global Clients for all operational issues, with responsibility for delivering unparalleled customer service through inbound/outbound calls with a primary focus on email servicing.  - These customers need high quality, efficient and personalized service to be truly recognized for the value they bring to American Express.   - The role requires a certain level of self-management and accountability to deliver.   - You would be expected to identify, research and help to resolve any operational problems which your Corporate Client may have.   - Provide unsurpassed service to Corporate Clients, managing the end-to-end processing of global account servicing including set-up maintenance, disputes, payment /financial & submission inquiries.   Additional Responsibilities :   - Display exceptional listening skills and pay detailed attention to customer needs in order to FULLY resolve their query   - Demonstrate a real sense of passion and pride about American Express products and customer service, recognizing the Corporate Client and making them feel valued and special   - Collaborate with team members on opportunities to improve business processes and the overall client experience   - Operate all processes within pre-determined compliance and control requirements   This position will give the expertise to handle the Controller responsibility for the Blue Prism processes. This role may be subject to additional background verification checks.   Qualifications:   - This team is working towards an optimal resourcing model to meet the needs of our premium customers.   - As a result, you will need to be flexible in responding to potential changes to your working pattern and team processes and procedures as the team structure evolves.   - Sincere and consistent desire to help, inform, and deliver better solutions for customers, often working across World Service and with business partners to find more creative ways to resolve problems   - Desire to continuously go above and beyond to "wow" the client and help create a lifelong relationship   - Embody the - growth mindset- with a desire to challenge him/herself, grow with the company and continuously learn and teach in a collaborative team environment   - Ability for self-directed learning, to get quickly up-to-speed on new tools and processes, strengthening your product knowledge   - Possess problem-solving and organizational skills  - Excellent time management skills, flexibility and ability to work with strict deadline   - Possess strong analytical and collaboration skills   - Requires 1+ year of Corporate Services experience   - Ability to exceed all existing Customer Satisfaction measurements   - Strong proficiency with Microsoft Office, specifically Excel and PowerPoint required  Job type- Full Time  Industry Type - Customer Care   #NOLI

Haryana

Others

American Express - Customer Care Professional 

Job Description for American Express - Customer Care Professional  in American Express(India)private limited in  Haryana Others for (1-5) years of experience. Apply Now!

American Express - Customer Care Professional  | iimjobs.com