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Job Description - About American Express: We are a global services company and the world's largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide combined with our leading edge marketing, information management and rewards capabilities enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests. Overview of the Business: Global Credit Administration (GCA) manages the company's credit, collections, and fraud service operations around the world. Global Collections oversees the management of our first- and third-party collections agencies, as well as various specialty partners. GCA aims to strike the right balance between helping customers in need through a range of workout programs, and taking actions to prevent spending that will not be paid back to American Express. In short, our primary focus is to protect and recover American Express' receivable assets, while delivering on our customer commitment.   Job responsibilities:   Ensure maximum recovery on accounts through inbound/ outbound telephone contact in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling   Grow and nurture customer relationships on every interaction that results in measurable Customer value   Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals.  Document necessary account information and offer custom solutions that benefit the customer.   Balance customer interests with the interests of American Express.   Shift Timings: Candidate should be open to working in nights shifts as we have a 24/7 work environment.  Qualifications  Educational Background Required: Graduate or Post-Graduate from a recognized University can apply.   Experience Required:   Prior work experience in collections required.   Candidates with prior experience on platforms such as triumph / legacy screens would be preferred.   Skills Required:  Ability to analyze and interpret data in a systematic meaningful manner.   Proven analytical and problem solving skills with a strong attention to detail.  Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.   Ability to evaluate card members financial and account data to make sound business decision.   Analytical mind & attention to detail.   Strong interpersonal, communication and listening skills. Excellent negotiation skills.   Demonstrated consultative experience, ability to influence, resourceful.   Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations  Job type- Full Time  Industry Type - Customer Care   The Apply Button will redirect you to website. Please apply there as well.  #NOLI

Delhi NCR

Others

American Express - Collection Specialist  

Job Description for American Express - Collection Specialist   in American Express(India)private limited in  Delhi NCR Others for (2-6) years of experience. Apply Now!

American Express - Collection Specialist   | iimjobs.com