Ambak - Key Account Manager - PSU Domain

Key Responsibilities:

1. Relationship Management:

- Establish and maintain strong working relationships with PSU bank stakeholders across Credit, Operations, IT, Risk, and Business Teams.

- Serve as the primary point of contact for all communications and escalations.

2. Partner Onboarding & Compliance:

- Lead the end-to-end onboarding process with PSU banks.

- Coordinate internal alignment across Credit, Legal, Compliance, and Operations.

- Ensure adherence to PSU governance protocols, documentation standards, and audit requirements.

3. Technology Coordination:

- Facilitate integrations between Ambak's technology systems (LOS/LMS/APIs) and PSU IT infrastructure.

- Ensure compliance with PSU security, testing, and approval processes.

4. Operational Management:

- Monitor service delivery KPIs and ensure SLA adherence.

- Drive efficient execution across disbursals, collections, reconciliation, and reporting.

- Resolve operational bottlenecks in coordination with branch and zonal PSU teams.

5. Revenue & Portfolio Performance:

- Track and manage revenue outcomes for PSU portfolios.

- Support collections performance and ensure policy compliance.

- Identify new business opportunities to enhance portfolio scale and profitability.