Ambak - City Head - Operations

Key Responsibilities

- Team Ownership: Manage the Banking Team and Loan Advisors; drive login-todisbursal rigor

- Partner Management: Own bank-level relationships across sales, ops, and regional credit and act as single-window for escalations

- Funnel Governance: Drive hygiene across funnel stages - login, sanctioned, disbursal and track and fix leakages real time

- Credit Coordination: Engage closely with credit SPOCs to resolve pendencies, push high-value cases, and ensure SLA-bound approvals

- Daily Dashboards: Review TATs, drop-offs, bank-wise disbursal performance and advisor productivity

- Process Adherence: Ensure compliance on documentation, tagging and sourcing

- Stakeholder Communication: Liaise with Sales, Credit, Tech & Product for escalations and process interventions