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DESCRIPTION Job summary Looking for a career at a company that seeks to be Earth's most customer-centric company? If so, meet Amazon. Amazon.in- a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. Over the past 20 years, Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. The role is for NOC - Network Operations Center which is a control tower for Trans Network across IN, AU, UAE, KSA and other emerging geographies which handles exceptions being reported from ground operations. NOC ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions in process, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon's ability to serve its customers on time. We are looking for an exceptional program manager who is passionate about Customer Experience, who thinks/acts globally, and who has the ability to contribute major new innovations in the industry to join us as Workforce Management (WFM) Program Manager II. The ideal candidate will possess both the technical background which enables him/her to work with technology, and a demonstrated ability to think broadly and strategically about global initiatives. He/she will experience a wide range of problem solving situations, strategic to real-time, requiring understanding of technical infrastructure and stakeholder expectations. This role requires excellent troubleshooting and problem-solving skills, and the ability to succeed in a fast-paced, technical environment. At the core of the position is high attention to detail, and delivering high quality results on time. Key Responsibilities: - Timely and accurate delivery of headcount plans for NOC operations in partnership with finance and operations by considering forecast and operational productivity inputs. - Create hiring plans and govern the process by coordinating with involved teams like recruitment, training and operations. - Create estimated capacity to deliver against forecast basis on the derived headcount plan. - Independently solve and deliver for business problems related to planning with occasional direction. - Deliver cost efficient HC plans and driving hiring demands for the NOC Ops organization. Set long-term vision and direction for teams utilization. - Lead new program launches from an NOC capacity planning perspective & manage initiatives for continued improvement - Constant communication with operations team, finance, senior leadership, recruitment and other internal clients on status of plan vs actual delivery variance. - Makes trade-offs: overtime vs. hiring vs productivity stretch vs headcount movement for the headcount/capacity planning. - Identify/Implement capacity planning and management tools and technology enablers that will improve operating accuracy and efficiency. - Establish reporting mechanism to create transparency on the teams effort associate to the assigned goals. - Participate and contribute to business review meetings and document writing to promote team efforts. - Improves previously defined processes with quantified positive impact. - Optimizes cross-team processes that improve team efficacy and delivery. Basic Qualifications : - Minimum of 5 years of Program/Project management experience with a Program Management Qualification (Lean, Aglie, Etc). - Bachelor's Degree in a quantitative field (engineering, economics, math, stats) required - Strong stakeholder management skills, including communication and interpersonal skills. - Extremely comfortable with dealing with ambiguity and managing multiple priorities. - High capability for data mining, problem solving and analytical work, including the ability to interpret and draw conclusions from data. - Advanced Microsoft Office skills, particularly Excel and analytical platforms - Proven experience utilizing SQL, Microsoft Excel and dealing with large sets of data - Experience working with distributed teams, often in different countries - Strong prioritization and time management skills, with a high degree of flexibility.reporting software: Quicksight, MicroStrategy, Power BI, or other related BI reporting tools - 1+ years of experience in a Workforce Management (WFM) position or 2+ years supporting WFM teams (Forecasting, Scheduling, Real Time Management) required - Prior Capacity planning/ Headcount planning / Workflow Management experience PREFERRED QUALIFICATIONS : - Exceptional organizational skills and influencing and leadership skills - 2+ years experience in a Workforce Management Administrator position, or 5+ years of relevant WFM analyst experience (Forecasting, Scheduling, Real Time Management), preferably with Aspect WFM - Excellent oral and written communication skills are required in order to provide appropriate customer support and interaction - Experience with backend tables in WFM solutions, preferably with Aspect WFM - Strong quantitative and analytical skills; experience with advanced use of Excel and using statistical analysis applications, i.e. SQL/Oracle - Excellent speaking-listening-writing skills, attention to details, proactive self-starter - Proven ability to work in a dynamic, ambiguous environment - Experience managing data center, software development, feature development projects. - Experience with automatic contact routing, VoIP and any contact center case management tools. - Basic/Working knowledge of Six Sigma tools, Lean techniques, PMP or similar standards preferred. - Experience writing Java/Python codes is a plus

Hyderabad

Amazon - Workforce Manager - Network Operations Center 

Job Description for Amazon - Workforce Manager - Network Operations Center  in Amazon in  Hyderabad for (5-10) years of experience. Apply Now!

Amazon - Workforce Manager - Network Operations Center  | iimjobs.com