Job/Soft skill training

Health insurance

Office cab/shuttle

Cafeteria

Free meal

Professional degree assistance

Child care facility

International/On-site exposure

Office gym

Gifts on festivals

Annual leaves

Joining goodies

Rewards & recognition

Annual health checkup

WFH setup

Joining bonus

Recreational activities

Mobile bill reimbursements

Life insurance

Maternity leaves

Performance bonus

Mental health wellbeing

Retirement benefits

Paternity leaves

Amazon Development Centre India Reviews by Employees

Customer Service Associate

Customer Service Executive

Transaction Risk Investigator

Associate

Customer Care Executive

Senior Associate

Process Associate

Customer Support Associate

Quality Specialist

Ml Data Associate

HR Assistant

Catalog Associate

Ml Data Associate 1

Customer Support Executive

Quality Analyst

Seller Support Associate

Team Manager

Investigation Specialist

Transportation Specialist

CS Associate

Data Associate

Resolution Specialist

Operations Manager

Senior Product Compliance Associate

Catalogue Specialist

Digital Associate

sds associate

Machine Learning Data Associate

Financial Analyst

Selling Partner Support Associate

HR Associate

Virtual Customer Support Associate

Senior Catalog Associate

Quality Service Associate

Program Manager

Catalog Lead

Manager

Vcs Associate

Senior Executive

C.S.A

Senior Customer Service Associate

Senior Seller Support Associate

Data Analyst

Test Associate

Team Lead

Digital Content Associate

Senior Finops Analyst

Customer Service Representative

Quality Associate

Sr. Compliance Associate

Software Developer

Business Analyst

Ml Data Associate 2

Selling Partner Support

Device Associate

Senior Financial Analyst

ERC Associate

Team Manager Operations

Information Technology Support Engineer

HR Executive

Finops Analyst

Content Reviewer

Technical Support Associate

QA Engineer

Senior Process Associate

Data Entry Operator

Automation Analyst

Retail Process Associate

Senior Quality Service Associate

Risk Investigator

Assistant Manager

Tron Analyst

Business Operations Specialist

Chat Support Executive

Analyst

Risk Analyst

Customer Associate

Retail Associate

Operations Associate

Technical Support Engineer

Senior HR Associate

Senior Quality Associate

Senior Analyst

Process Specialist

Senior Customer Service Executive

Senior Associate Operations

Accounts Manager

Softwaretest Engineer

Operations Executive

Executive

Technical Support Executive

Supervisor

Computer Operator

Account Assistant

HR Specialist

Software Engineer

3D Artist

Team Lead Operations

Virtual Assistant

- We are looking for a Workforce Management (WFM) Program Manager, who is passionate about their work, understands how to manage contacts across a network of contact centers, and who has the ability to contribute new innovations within the Amazon Account Health Support Workforce Management Team. - The ideal candidate will possess experience in typical workforce management disciplines: scheduling, RTA, intermediate level reporting skills, and experience optimizing manpower in contact center environments. - The ideal candidate would also support and own proactive tactical workforce management responses to address service level challenges. In this role you will experience a wide range of problem solving situations that require immediate real time intervention, as well as short term scheduling management and planning (1-16 weeks in advance). Key job responsibilities: - Develops schedules that effectively deliver staffing levels that consistently achieve service level commitments across all sites/languages/markets. - Manages non-productive time request process and planning, ensuring activities are planned without impacting SLAs. - Responsible for the onboarding of new hires into scheduling system. - Reviews and processes schedule change requests. - Performs ongoing analysis of current staffing and efficiencies comparing them to current staffing requirements to insure proper staffing in all skills 24X7. - Leads weekly staffing review meetings detailing previous and current week's performance and forecasted performance of remainder of current week and next week, while also identifying risks. - Scheduling, re-scheduling, schedule rollovers and optimization of team meetings, one on ones, training, and various other off phone activities. - Break optimizations as per site specific legal guidelines. - Work with CASA (Aspect team) and Workforce PM Aspect onboarding into Account Health Support set up. - Post launch, attending meetings in regular intervals with Aspect admin team for learnings, updates, call-outs & implementations. Basic qualifications: - 2+ years of WFM program or project management experience. - Experience in Contact Center Real Time queue management. - Working knowledge Contact Center performance Metrics. Preferred qualifications: - Knowledge of Lean principles and DMAIC methodology - Experience in MS Excel, Access and SQL - Experience in requirement gathering and ability to write clear and detailed requirement document

Hyderabad

Amazon - Workforce Analyst/Program Manager 

Job Description for Amazon - Workforce Analyst/Program Manager  in Amazon in  Hyderabad for (2-10) years of experience. Apply Now!

Amazon - Workforce Analyst/Program Manager  | iimjobs.com