Joining goodies

Gifts on festivals

Annual leaves

Health insurance

Joining bonus

Annual health checkup

Rewards & recognition

WFH setup

Cafeteria

Office cab/shuttle

Recreational activities

Mobile bill reimbursements

Life insurance

Maternity leaves

Performance bonus

Job/Soft skill training

Paternity leaves

Relocation bonus

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Amazon Development Centre India Reviews by Employees

Customer Service Associate

Customer Service Executive

Transaction Risk Investigator

Associate

Customer Care Executive

Senior Associate

Process Associate

Customer Support Associate

HR Assistant

Quality Specialist

Ml Data Associate

Catalog Associate

Seller Support Associate

Customer Support Executive

Ml Data Associate 1

Team Manager

Quality Analyst

Transportation Specialist

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CS Associate

Data Associate

Resolution Specialist

Operations Manager

Senior Product Compliance Associate

Digital Associate

Catalogue Specialist

Machine Learning Data Associate

sds associate

Financial Analyst

Virtual Customer Support Associate

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HR Associate

Senior Catalog Associate

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Catalog Lead

Program Manager

Manager

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Vcs Associate

C.S.A

Senior Customer Service Associate

Test Associate

Team Lead

Senior Seller Support Associate

Customer Service Representative

Digital Content Associate

Data Analyst

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Team Manager Operations

Software Developer

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Ml Data Associate 2

Selling Partner Support

ERC Associate

Sr. Compliance Associate

Quality Associate

Finops Analyst

Content Reviewer

HR Executive

Technical Support Associate

Senior Financial Analyst

Information Technology Support Engineer

Automation Analyst

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QA Engineer

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Chat Support Executive

Assistant Manager

Tron Analyst

Data Entry Operator

Business Operations Specialist

Senior Process Associate

Risk Analyst

Customer Associate

Technical Support Engineer

Process Specialist

Analyst

Retail Associate

Operations Associate

Senior Associate Operations

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Quality Engineer

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Executive

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Supervisor

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Computer Operator

Account Assistant

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Accounts Manager

Virtual Assistant

Shipping and Delivery Support Associate

Technical Support Executive

Overview: Seller Support at Amazon  Seller Support at Amazon provides candidates with an opportunity to join a diverse, multicultural team with direct partnerships across extensive worldwide locations. Amazon and Seller Support pride ourselves on growing talent and leadership from within, offering multiple career paths in areas such as people management, program management, technical support, HR, training and development and workforce planning. Roles within Seller Support at Amazon offer candidates the opportunity to grow and develop skills such as mentorship, coaching, negotiation, process improvement, account management, data analysis, presentation and communication all while contributing to our vision of creating and sustaining a culture of approachable excellence that delivers a remarkable and reproducible Seller experience.   Position Description:  The Team Supervisor is accountable for creating a high performance culture that motivates associates to demonstrate levels of ownership, accountability and seller advocacy that enable the vision of a remarkable Seller experience. As a front line manager of 10-15 associates, the Team Supervisor will provide coaching, guidance, and mentorship to drive achievement of individual and team performance goals. The Team Supervisor is responsible for providing timely and efficient service to our Sellers by optimizing the productivity of team that results in a perfect Seller Interaction. Other responsibilities include interviewing, training, performance management and employee engagement.   The successful candidate will have a commitment to achieving excellence in the Associates and Seller experience, and therefore a strong record of customer focus, a passion for employee development and a keen interest in process improvement are key requirements for this role.   Summary of Responsibilities:  - Manages performance and behavior of 10-15 Amazon Associates through effective 1:1 meetings, coaching, and mentorship.   - Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed.   - Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement.   - Ensures that Associates have a clear understanding of the performance and behavior criteria and how it impacts site performance and the overall Seller experience.   - Partners with workforce management to execute daily staffing plans, identifies and reports significant volume and capacity changes, making just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals.   - Manages schedules, monitors adherence, time-off planning, and attendance in partnership with Workforce Management.   - Participates in daily Kaizen events to identify and implement process improvement change initiatives.   - Conducts Seller interaction audits and provide coaching to improve performance.  - Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.  - Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.  - Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions.  Ideal Candidate Profile:  Solution focused, with passion for people leadership and a drive to nurture a culture of innovation reinforcing the value of the Amazon leadership principles. Excels at providing coaching and mentoring to others with a goal of achieving success. Advocate for Associate engagement, fostering teamwork and collaboration towards achieving team goals. The ideal candidate will have a demonstrated ability to lead by example, motivate others to excellence and insist on the highest standards around performance, behaviors, and Seller interactions.  Education, Experience and Skills:  - Minimum of 2 years supervisory experience in a customer service environment, experience within a contact center preferred.   - Strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment.  - Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders.  - Demonstrates ability to analyze data, using the data to drive decision making.   - Fosters a positive team environment and collaboration within the site.   - Easily approachable, cooperative, and a team player, easily gains the trust and support of Associates and peers.  - Demonstrates effective, clear and professional written and oral communication.  - Strong prioritization and time management skills, with a high degree of flexibility.  - Ability to embrace constant change with flexibility and good grace.   - Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.   - Demonstrates effective communication, composure, and professional attitude.

Bangalore

Amazon - Team Supervisor - Seller Support 

Job Description for Amazon - Team Supervisor - Seller Support  in Amazon Development Centre (India) Pvt. Ltd. in  Bangalore for (4-8) years of experience. Apply Now!

Amazon - Team Supervisor - Seller Support  | iimjobs.com