Job/Soft skill training

Health insurance

Office cab/shuttle

Cafeteria

Free meal

Professional degree assistance

Child care facility

International/On-site exposure

Office gym

Gifts on festivals

Annual leaves

Joining goodies

Rewards & recognition

Annual health checkup

WFH setup

Joining bonus

Recreational activities

Mobile bill reimbursements

Life insurance

Maternity leaves

Performance bonus

Mental health wellbeing

Retirement benefits

Paternity leaves

Amazon Development Centre India Reviews by Employees

Customer Service Associate

Customer Service Executive

Transaction Risk Investigator

Associate

Customer Care Executive

Senior Associate

Process Associate

Customer Support Associate

Quality Specialist

Ml Data Associate

HR Assistant

Catalog Associate

Ml Data Associate 1

Customer Support Executive

Quality Analyst

Seller Support Associate

Team Manager

Investigation Specialist

Transportation Specialist

CS Associate

Data Associate

Resolution Specialist

Operations Manager

Senior Product Compliance Associate

Catalogue Specialist

Digital Associate

sds associate

Machine Learning Data Associate

Financial Analyst

Selling Partner Support Associate

HR Associate

Virtual Customer Support Associate

Senior Catalog Associate

Quality Service Associate

Program Manager

Catalog Lead

Manager

Vcs Associate

Senior Executive

C.S.A

Senior Customer Service Associate

Senior Seller Support Associate

Data Analyst

Test Associate

Team Lead

Digital Content Associate

Senior Finops Analyst

Customer Service Representative

Quality Associate

Sr. Compliance Associate

Software Developer

Business Analyst

Ml Data Associate 2

Selling Partner Support

Device Associate

Senior Financial Analyst

ERC Associate

Team Manager Operations

Information Technology Support Engineer

HR Executive

Finops Analyst

Content Reviewer

Technical Support Associate

QA Engineer

Senior Process Associate

Data Entry Operator

Automation Analyst

Retail Process Associate

Senior Quality Service Associate

Risk Investigator

Assistant Manager

Tron Analyst

Business Operations Specialist

Chat Support Executive

Analyst

Risk Analyst

Customer Associate

Retail Associate

Operations Associate

Technical Support Engineer

Senior HR Associate

Senior Quality Associate

Senior Analyst

Process Specialist

Senior Customer Service Executive

Senior Associate Operations

Accounts Manager

Softwaretest Engineer

Operations Executive

Executive

Technical Support Executive

Supervisor

Computer Operator

Account Assistant

HR Specialist

Software Engineer

3D Artist

Team Lead Operations

Virtual Assistant

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Seller Support team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Merchants selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. We are looking for an exceptional Workforce Management (WFM) Service Delivery Manager, who is passionate, thinks globally, and who has the ability to contribute major new innovations in the industry and within the Amazon Services Seller Support Team. The Service Delivery Manager will build, develop and lead scheduling, real time capability accountable for the management of service levels across phone, email and chat queues in India Seller Support, owning the short term resource plan (&lt;90 days) to deliver optimum seller service across all areas. Reporting into the India WFM Leader and managing a small team of RTA Analysts and schedulers he/she will do this through the following key accountabilities 1. Manage the delivery and allocation of skilled resources across the IN Captive and Partner Contact Centers, to ensure that area service targets are achieved in the most cost effective way, while delivering an exceptional Seller Experience. 2. Provide consistent communication between the Real Time Team, Ops Team Managers and Site Leaders so that any service issues are highlighted, recommendations made and targets achieved through sensible negotiation and prioritization across the network. 3. Work with Operations/Partners to design and agree service protection strategies, ensuring buy-in and commitment at all levels allowing the Real Time team to support the Seller Experience at all times. 4. Manage On-the-day and short term off line requests, while still achieving Service Level targets. 5. To complete measurement and analysis of key data to ensure that trends are understood and proactively highlighted so as to aid decision making and drive positive change to enhance service delivery. 6. Effectively communicate information and data to all interested parties across the business, being able to influence decision making based on solid data and analytics. 7. Design and develop new ways of working with the back office areas to support best in class real time management. 8. Work closely with the Forecasting and capacity planning team to devise Scheduling plan and review processes. 9. Liaise with Operations (Captive &amp; Partners) on service delivery issues, taking corrective action to meet service level goals &amp; or to increase productivity. 10. Chair weekly meeting with Operations to review performance, forecast accuracy and sickness levels and to devise an action plan as necessary for the current day/week. Identifying the reasons for failure of any SLA and Support Ops with OT requirements by ensuring a process is implemented and followed. 11. Facilitate and implement solutions with the rescheduling and optimization of exceptions, to minimize impact on the floor and to mitigate hotspots and maximize availability. 12. Forecasting and Scheduling Expertise 13. Root cause analysis and daily / weekly update to leadership team This role requires a proven ability to work with teams in multiple locations across the globe, therefore previous experience managing service level delivery across multiple locations is essential. The candidate should have minimum 8 years of WFM experience. - Expert knowledge of Contact Center resourcing fundamentals with a key focus on real-time and Intra-day Management principals. Strong contact center industry knowledge gained from roles within complex faced paced multi-skilled &amp; multi-site environments - Understanding of load balancing and blending of contact center resource across phone and email functions to achieve optimum performance - An expert in Contact Center WFM, workflow and telephony technologies - Ability to appropriately gather, integrate and interpret data then utilize arrange of analytical tools to constructively challenge and test assumptions in order to identify improvements. - Ability to work within a team and manage / prioritize workload effectively, managing expectations with key stakeholders. Proven team management skills, including the ability to lead, motivate, coach and develop others - Analytical and logical thinker with the ability to apply creative solutions to resource constraints - Experience managing Scheduling and Real Time Adherence in Aspect eWFM

Hyderabad

Amazon - Service Delivery Manager - Workforce Management - Amazon Services Seller Support Team 

Job Description for Amazon - Service Delivery Manager - Workforce Management - Amazon Services Seller Support Team  in Amazon in  Hyderabad for (8-14) years of experience. Apply Now!

Amazon - Service Delivery Manager - Workforce Management - Amazon Services Seller Support Team  | iimjobs.com