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Amazon India (BLR)  Description :  - Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.   - To expand the selection of products available to customers Amazon engages with sellers who offer their catalog of products on Amazons- global ecommerce platforms. The Seller Support team acts as the primary interface between Amazon and sellers. We obsess over providing world class support, technical assistance and account management services to our global partners.   - We strive to predict the Seller's needs, create innovative self-help tools and provide solutions to help our partners better serve their customers and grow their businesses. Seller Support at Amazon provides candidates with an opportunity to join a diverse, multicultural team with direct partnerships across extensive worldwide locations.   - IN Seller Support team is looking for Sr. Mgr, IN Seller Experience to be responsible for all the Seller-facing programs to improve seller experiences. This position will be the key link between the corporate business teams in Seattle and IN Seller Support teams. In this role, the Sr. Mgr, IN Seller Experience will be responsible for building collaborative relationships with various program teams and field site leadership working closely together to drive strategic initiatives that will have positive impacts on our Sellers.  - This position will drive strategically define the gold standard for seller experience in the marketplace and use various organizational levers business product teams, SEA program teams and market place tech teams to eliminate root cause driving poor SX resulting in dramatic improvement in SX and elimination of incremental unnecessary contacts by defining and implementing an intuitive self-service strategy.  This role will be responsible for :  - Developing a strategic roadmap and country level development plan for Quarterly, annually and 3 years.   - Build and lead a team focused on defining and scaling the seller support organization.  - Build business cases, lead initiatives, and maintain business results.  - Hire, develop and inspire a high impact team of leaders through a culture of empowerment, speed and customer obsession  - Influence and evangelize with senior leadership in our Retail, Marketplace and Operations organizations  - Built and lead Seller experience improvement culture across Seller Business and Amazon  - Build strategy and mechanism, and lead to build operations across global Amazon to support sellers selling globally  - Define and execute the communication, reporting and feedback mechanisms for thousands of large and millions of smaller sellers  - Determine IN Seller Support seller experience improvement strategies; work to reduce seller contacts and cost per contact  - Deliver excellent service by providing accurate capacity planning and hiring  - Interacting with stakeholders at multiple levels facilitating dynamic collaboration with the business, product and technical teams to define and deliver solutions.  - Facilitating Weekly, Monthly, Quarterly business reviews with Global and local Sr. Leadership team.  - Understand customer, seller, associate needs and create strategy to meet their needs in a rapidly changing environment  - Remaining flexible to changing priorities, open to new ideas and have the customer success firmly as the focus.  Basic Qualifications :   - 7+ years business experience in project / program management  - 5+ years leading projects with global impact.  - Bachelor's degree is required, MBA preferred  - Excellent Verbal/written communication in both Japanese and English, including an ability to effectively communicate with business teams and senior executives.   - Demonstrated ability of working in complex cross cultural environments to drive business process change.  - Track record of delivering programmatic goals and managing complex projects / programs.  - Demonstrated ability to deliver both strategic and tactical results across diverse cultures from planning to completion.  - Demonstrated ability of working in complex cross cultural environments to drive business process change.  Amazon is an equal opportunity employer. Amazon or its Recruitment Partners do not charge any fee or security deposit from the candidate for offering employment.

Bangalore

Amazon - Senior Manager - Seller Experience Team 

Job Description for Amazon - Senior Manager - Seller Experience Team  in Amazon in  Bangalore for (10-30) years of experience. Apply Now!

Amazon - Senior Manager - Seller Experience Team  | iimjobs.com