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We are looking for a talented Capacity (headcount) Planning Program Mgr to join the Selling Partner Support's Capacity Planning team at Amazon. SPS Organization's goal is to enable sellers, vendors, and brand owners of any size by helping them build the business they want. Capacity (headcount) Planning Program Mgr requires someone with strong analytical + planning skills and business acumen who will work with stakeholders and internal partners within SPS. Some examples of tasks include calculating workload using forecasted volume and contact center metrics (trending and budgeted); long term in-house headcount planning based on workload, network costs, scale, flexibility and business continuity. The ideal candidate will have a strong analytic background that enables them to manage internal network staffing, a demonstrated ability to think broadly and strategically about SPS initiatives and the ability to work with internal teams to build consensus on objectives. The successful candidate will: - Work in partnership with Operations, Change Management, Recruiting, Training, and Finance leadership, to drive the strategic direction of SPS in-house capacity planning (long-term). - Optimize headcount capacity for the business by balancing customer experience/service levels, employee experience, operational flexibility, and cost effectiveness - Analyze drivers of significant forecast misses and work with forecasting team to continuously improve forecasting - Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format - Review and analyze productivity metrics for headcount planning, track and review improvements to these metrics Key job responsibilities: - Work in partnership with Operations, Change Management, Recruiting, Training, and Finance leadership, to drive the strategic direction of SPS in-house capacity planning (long-term). - Optimize headcount capacity for the business by balancing customer experience/service levels, employee experience, operational flexibility, and cost effectiveness - Analyze drivers of significant forecast misses and work with forecasting team to continuously improve forecasting - Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format - Review and analyze productivity metrics for headcount planning, track and review improvements to these metrics - Relevant experience w.r.t capacity planning: 5+ years Location: Mahadevapura, Bangalore Work mode: Hybrid (3 days a week from office)

Bangalore

Amazon - Program Manager - Capacity Planning 

Job Description for Amazon - Program Manager - Capacity Planning  in Amazon Development Centre (India) Pvt. Ltd. in  Bangalore for (5-12) years of experience. Apply Now!

Amazon - Program Manager - Capacity Planning  | iimjobs.com