Key Job Responsibilities:

Carrier Operations & Pickup Performance:

- Own day-to-day operational execution across 3PL carrier and seller workstreams, including capacity management and pickup rescue coordination.

- Lead carrier pickup miss follow-ups and seller coaching programs; maintain >98% FDPS through EF Ops and NOC escalation pathways.

- Manage carrier relationships across all active 3PL partners, serving as the primary escalation point for AU Transportation.

Strategic Carrier Initiatives:

- Drive structural improvement programs including SDD Local, Heavy & Bulky, slot optimisation, and geolocation-based routing.

- Own the AES pickup success initiative roadmap in partnership with AU Transportation; identify and close systemic gaps in pickup reliability.

Delivery Experience & Promise Ownership:

- Own transit time, pads, and DEA configuration for AES shipments.

- Partner with the science team to provide input for ML model improvements; manage seller holiday configurations via the Bulk Processing tool.

- Monitor Click-to-Promise (C2P) performance and investigate promise accuracy bugs in coordination with DEX.

Cost to Serve Reduction:

- Identify and execute innovation opportunities to reduce cost-to-serve across the 3PL transportation network.

- Build business cases for structural solves; quantify trade-offs between service, cost, and seller experience.

Reporting & Goal Setting:

- Own WBR, MBR, and QBR reporting for 3P transportation; build and maintain reporting infrastructure.

- Lead OP1/OP2 goal-setting for the 3P carrier workstream; track and communicate progress against plan.

Product Management:

- Act as the operational product manager for AES tech improvements: Locality Signal on Search, AES Pickup Tech, ShipTech UAT, and agentic AI automation initiatives.

- Represent operational requirements in product and tech forums; own UAT for feature releases affecting carrier or seller workflows.

Program Oversight & Team:

- Oversee all transportation sub-programs with AFN injection accountability.

- Dotted-line management responsibility into the POC team; coordinate across EF Ops, NOC, and AU Transportation.

Basic Qualifications:

- 5+ years in program management, operations, or supply chain in a fast-moving logistics or e-commerce environment.

- Demonstrated ability to manage complex, cross-functional programs with multiple stakeholders and dependencies.

- Strong analytical capability - comfortable building reporting frameworks, investigating metric anomalies, and translating data into action.

- Experience working with carrier or 3PL networks at scale.

- Excellent written and verbal communication; able to write clearly for senior leadership audiences.

- 5+ years of program or project management experience.

- Experience using data and metrics to determine and drive improvements.

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership.

Preferred Qualifications:

- Experience with Amazon Easy Ship, Merchant Fulfilled Network, or Amazon Transportation programs.

- Familiarity with DEX/promise accuracy, C2P, or delivery science workflows.

- Background in product management or UAT for operational tooling.

- Experience writing OP1/OP2 documents and presenting at WBR/QBR forums.

- Exposure to agentic AI or automation tooling in an operations context.

- 2+ years of driving process improvements experience.

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field.