Job/Soft skill training

Health insurance

Office cab/shuttle

Cafeteria

Free meal

Professional degree assistance

Child care facility

International/On-site exposure

Office gym

Gifts on festivals

Annual leaves

Joining goodies

Rewards & recognition

Annual health checkup

WFH setup

Joining bonus

Recreational activities

Mobile bill reimbursements

Life insurance

Maternity leaves

Performance bonus

Mental health wellbeing

Retirement benefits

Paternity leaves

Amazon Development Centre India Reviews by Employees

Customer Service Associate

Customer Service Executive

Transaction Risk Investigator

Associate

Customer Care Executive

Senior Associate

Process Associate

Customer Support Associate

Quality Specialist

Ml Data Associate

HR Assistant

Catalog Associate

Ml Data Associate 1

Customer Support Executive

Quality Analyst

Seller Support Associate

Team Manager

Investigation Specialist

Transportation Specialist

CS Associate

Data Associate

Resolution Specialist

Operations Manager

Senior Product Compliance Associate

Catalogue Specialist

Digital Associate

sds associate

Machine Learning Data Associate

Financial Analyst

Selling Partner Support Associate

HR Associate

Virtual Customer Support Associate

Senior Catalog Associate

Quality Service Associate

Program Manager

Catalog Lead

Manager

Vcs Associate

Senior Executive

C.S.A

Senior Customer Service Associate

Senior Seller Support Associate

Data Analyst

Test Associate

Team Lead

Digital Content Associate

Senior Finops Analyst

Customer Service Representative

Quality Associate

Sr. Compliance Associate

Software Developer

Business Analyst

Ml Data Associate 2

Selling Partner Support

Device Associate

Senior Financial Analyst

ERC Associate

Team Manager Operations

Information Technology Support Engineer

HR Executive

Finops Analyst

Content Reviewer

Technical Support Associate

QA Engineer

Senior Process Associate

Data Entry Operator

Automation Analyst

Retail Process Associate

Senior Quality Service Associate

Risk Investigator

Assistant Manager

Tron Analyst

Business Operations Specialist

Chat Support Executive

Analyst

Risk Analyst

Customer Associate

Retail Associate

Operations Associate

Technical Support Engineer

Senior HR Associate

Senior Quality Associate

Senior Analyst

Process Specialist

Senior Customer Service Executive

Senior Associate Operations

Accounts Manager

Softwaretest Engineer

Operations Executive

Executive

Technical Support Executive

Supervisor

Computer Operator

Account Assistant

HR Specialist

Software Engineer

3D Artist

Team Lead Operations

Virtual Assistant

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.  About Retail Business Services (RBS)   The Retail Business Systems (RBS) group is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best catalog quality, wide selection, supply chain defects and compliance programs. The team's primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.  About the Role   Operations Manager - Retail Business Services   RBS Operations Manager handling critical product defects and other inventory programs would be responsible for resolution for EU3 (DE, FR and UK) marketplaces in shortest possible time to ensure prompt availability of product on the catalog. This tasks handled by operations have a direct impact on customer experience with Amazon. Ideal incumbent in this role would always be on a lookout for opportunity to add value to Amazon retail business through improvising existing programs or build new programs. You will work with the Retail and Andon program management team to improve existing systems or processes or devise new ways and reduce defects to serve Amazon's customers better. You will be required to analyze data, interact with cross functional teams, recommend and pilot improvements that will help us serve our customers better, inline with our goal to be the Earth's Most Customer Centric Company. As an operations manager, you would be responsible for managing a team of around 60-70 associates and would have 3-4 catalog managers reporting into you.  The key activities include:   - Deep dive and innovate process of resolving critical product defects to reduce repeatability.   - Devise mechanism and intelligence to retail category leaders on performance of their products and customer complaints/feedback derived from these defects.   - Link all the programs to business metrics and built solutions keeping that in mind.   - Work with retail team to ensure a reliable and operationally effective flow of products and information.  - Work with retail and program teams to increase improve processes and reduce order defects.  - Troubleshoot and drive resolutions with Vendors to ensure reliable and operationally effective flow of products; improve processes and reduce discrepancies; ensure vendor compliance and scalable communication processes   - Work with various internal teams (e.g. supply chain, fulfillment center, system teams) to help drive tools and process improvements that affect vendor management workflows   - Participate in manufacturer and vendor reviews; drive vendor scorecard excellence   - Drive operational efficiency through analysis   - Drive the metrics and reporting efficiency of the team where required   - Identify and develop top talent in the organization.  Key Performance Areas:  - Deliver business goals through innovative processes/ approach.   - Conceptualize improvement projects/ideas and execute complex projects/ initiatives   - Operational goals for respective business functions measured under Cycle Time/ Productivity/ Quality/ Cost metrics.   - Mentor and guide Quality lead / Process Expert to manage quality, improve process efficiency and minimize variation, conceptualize, design and deliver trainings to the team.   - Co-owner in the process of budget planning.  - Attract talent and makes right hiring decisions, On-boarding and continuous development of team and maintain a high delivery bar.   Qualification & Experience:   - Masters in Business administration   - Possess strong communication and leadership skills   - Able to work in an ambiguous, dynamic & - internet-speed- environment with tight deadlines  - Have an absolute passion for ensuring a great customer experience  - Possess exceptional skills in data manipulation and analysis   - Outstanding attention to detail; Exceptional problem solving & analytical skills   - Be a self-starter   - Attention to detail and proven ability to manage multiple, competing priorities simultaneously   - Experience in business process improvement, Lean/Six Sigma a strong plus.  Amazon is an equal opportunity employer. Amazon or its Recruitment Partners do not charge any fee or security deposit from the candidate for offering employment.

Chennai

Amazon - Operations Manager - Retail Business Services 

Job Description for Amazon - Operations Manager - Retail Business Services  in Amazon in  Chennai for (6-12) years of experience. Apply Now!

Amazon - Operations Manager - Retail Business Services  | iimjobs.com