Amazon - Manager - Operations

Job location : Chennai

Looking for Operations Manager with team management, Process improvement in eCommerce industry at Chennai.

Basic qualifications :

- 4+ years of employee and performance management experience

- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Role and Responsibilities :

- We are looking for experienced candidates who can start providing leadership Transportation team. Typical responsibilities will include:

- Quickly understand the business issues and challenges of Transportations operations; identify strengths/weaknesses and suggest areas for improvement

- Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifications

- Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience.

- Deep dive and acquire an extensive knowledge of emerging industry practices and apply when solving business problems.

- Design, develop, pilot & rollout enterprise wide programs around performance improvement, cycle time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services etc.,

Additional responsibilities may include :

- Developing standard operating procedures.

- Direct accountability for setting and meeting operational goals, strategic planning and forecasting

- leading a team of business analysts, program managers or area managers.

- Leading process improvements