Role Overview:
A strategic and people leader for a large team, the Cluster Manager of Amazon Now is empowered with complete operations responsibility for managing dark stores. She/he will work to create a dark stores network, serve customers with a best-in-class quick commerce experience, and manage building-level cost efficiencies, coupled with driving Regional/National level key Brilliant Basics Initiatives.
Key job responsibilities:
- Ensure a safe work environment.
- Lead and supervise a team of Team Leads as direct reportees, supported by Process Assistants in Operations.
- Responsible for the overall Quality, Productivity, and dark store performance.
- Appraise performance; resolve problems; and address staffing needs.
- Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.
- Ensure building health and inventory metrics with best-in-class quality metrics.
- Collaborate with stakeholders and take up cross-functional adoption of best practices.
- Proactively identify and lead process improvement initiatives.
- Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required.
- Carry out resource planning periodically and remove/reduce capacity constraints in coordination with Resource Planning and Finance teams.
- Ensure best practices in people management and be accountable for compliance, Connections, and scorecards.
- Manage people and team development.
- Create leaders and a talent pipeline. Demonstrate good stakeholder management and project management skills.
- Perform cross-functional and cross-mile interfacing to implement best practices and initiatives.
Basic qualifications:
- 2+ years of employee and performance management experience.
- Bachelor's degree or equivalent.
Preferred qualifications:
- 2+ years of performance metrics, process improvement, or lean techniques experience.
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