Amazon - Account Manager

Account Manager

Description:

As an Account Manager as part of RBS (Retail Business Services) VSP (Vendor Success Program) Team, you will have the exciting opportunity to help shape and deliver on a strategy for managing vendors for Amazon Retail US.

The candidate will thrive in an ambiguous environment where they must develop, implement, and iterate on business strategies to deliver growth and positive experience for sellers. This person has relentlessly high standards and operates as a business owner who understand key levers to achieve results through their team.

You will engage directly with Amazons vendors and multiple internal teams to enable Amazons vendors growth on Amazon. You will utilize a wide range of negotiation skills and work across major functional areas to drive the performance of vendor partners at Amazon. In this role you will be focused on growing our business with Amazon vendor partners.

Also you will look into operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendors business.

Please note that you will be expected to specifically work on transactional but business critical activities and have a hands-on approach.
Timings will be as per USA shift, 04:00 pm IST to 01:00 am IST

- Able to make trade-offs between short term selling partner needs and longer term strategic investment.

- Identify new opportunities across a large number of brands, develop and execute project plans.

Relationship Management:

- Build and cultivate relationships with sellers in your teams portfolio along with internal stakeholders; be a trusted advisor and a business advocate.

- Monitor seller satisfaction survey results to investigate both positive and negative feedback trends.

- Establish improvement plans and manage expectations with Account Managers as appropriate.

Process Excellence:

- Use customer feedback, market growth trends, and analyse key metrics to contribute to strategic development of features and programs that accelerate growth and improve selling partners` experience working with Amazon.

- Spot areas of unnecessary process or inefficiencies and work to simplify.

- Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations.

- Develop mechanisms to create accountability.