Role Overview:

The incumbent will be responsible for end-to-end ownership of logistics operations, driving operational excellence, scalability, profitability, and service quality across regions. This role requires a seasoned leader with deep expertise in large-scale logistics, supply chain optimization, P&L management, and stakeholder governance.

Key Responsibilities:

Strategic Leadership:

- Define and execute the long-term operations strategy aligned with organizational growth and business objectives.

- Lead expansion across new geographies, clients, and service lines while ensuring operational readiness.

- Act as a key member of the executive leadership team, contributing to corporate strategy, budgeting, and business planning.

Operational Excellence:

- Oversee end-to-end logistics operations including first-mile, mid-mile, last-mile, warehousing, fleet, and workforce management.

- Drive continuous improvement through process re-engineering, automation, and data-driven decision-making.

- Ensure consistent service delivery, SLA adherence, and high customer satisfaction across all locations.

Financial & P&L Ownership:

- Own P&L responsibility for logistics operations, including cost optimization, margin improvement, and productivity enhancement.

- Develop and monitor operating budgets, forecasts, and KPI dashboards.

- Drive vendor negotiations, contract management, and cost governance.

People & Leadership:

- Build and mentor a high-performing senior leadership team across operations, planning, compliance, and quality.

- Drive workforce strategy including manpower planning, productivity benchmarks, succession planning, and leadership development.

- Foster a culture of accountability, performance, and operational discipline.

Compliance, Risk & Governance:

- Ensure adherence to statutory, labor, safety, and regulatory requirements across all operating regions.

- Establish strong governance frameworks, audits, and risk mitigation strategies.

- Act as the senior escalation point for operational, compliance, and client issues.

Client & Stakeholder Management:

- Lead relationships with key enterprise clients, partners, and regulatory authorities.

- Support business development by enabling scalable, compliant, and cost-effective operations.

- Represent the organization in strategic reviews, audits, and executive-level discussions.

Qualifications & Experience:

- 18-25+ years of experience in logistics, supply chain, transportation, or large-scale operations, with at least 7-10 years in a CXO / EVP / Business Head role.

- Proven experience managing multi-location, high-volume logistics operations.

- Strong P&L ownership and turnaround or scale-up experience.

- Deep understanding of Indian logistics ecosystem, labor laws, and compliance frameworks.

- MBA / Post-Graduate degree in Operations, Supply Chain, or Management preferred.

Key Competencies:

- Enterprise-level strategic thinking

- Strong financial acumen

- Change management & transformation leadership

- Stakeholder and board-level communication

- High execution rigor with long-term vision