Altisource - Manager - Billing Operations

Job Description: Manager, Biling Operations

Billing Manager (LendersOne Business)

Location: Remote / Bangalore

Employment Type: Full-Time

About the Role:

We are seeking a hands-on Finance Manager to drive customer billing, cash application, and collection efforts for Lenders One Business. This role is critical in ensuring accurate and timely billing, maintaining responsiveness, and pushing operational excellence to respect customer billing SLAs. You are autonomous, organized, proactive, and highly responsive in managing priorities. You will directly manage a team of three Billing Analysts, work closely with Accounts receivable, Client Relationship Managers and actively engage in day-to-day operations.

What You'll Do:

- Lead and actively work with a team of three Billing Analysts to meet deadlines and SLAs.

- Drive customer billing and cash application on QuickBooks, ensuring accuracy and timeliness across all products and services.

- Manage invoicing and cash reconciliations between QuickBooks and Oracle, ensuring proper audit trails and compliance.

- Respond promptly to customer queries and manage the Zendesk queue with a 24-hour turnaround.

- Drive cash collection efforts by partnering with Accounts Receivable on weekly and monthly receivable reporting, presenting open items in billing and receivables leadership meetings, and following up on ageing of receivables to reduce overdue balances.

- Partner with Client Relationship Managers to resolve billing issues and accelerate collections.

- Support audits, SOX compliance, and contribute to process improvements and control enhancements.

What Were Looking For:

- 6+ years of proven operational experience in billing and finance

- Proven hands-on leadership experience managing teams in a fast-paced environment

- Strong communication and interpersonal skills to engage with customers and internal stakeholders

- Autonomous, organized, proactive, and highly responsive in managing priorities.

- Detail-oriented with excellent analytical and problem-solving abilities.

- Proficiency in QuickBooks, MS Office, and familiarity with Oracle systems.

- Experience working closely with Accounts Receivable teams to drive collections and reporting.

Why Join Us:

- Opportunity to lead and drive execution in a critical function for a growing organization.

- Collaborative environment with exposure to senior leadership and customer-facing responsibilities.

- Make an impact by improving processes and shaping the future of billing operations.