Alterdomus India - Incident Manager

We'll look to you for:

- Managing production incidents to resolution using Alstom's standard incident management processes.

- Leading and guiding technical triage calls, analyzing infrastructure and application components.

- Providing timely updates to stakeholders and escalating issues as needed.

- Recommending and implementing process improvements based on operational insights.

- Supporting post-mortem activities and documenting resolution actions.

- Maintaining production applications, troubleshooting issues, and coordinating with technology teams.

All About You:

- We value passion and attitude over experience.

- That's why we don't expect you to have every single skill.

- Instead, we've listed some that we think will help you succeed and grow in this role:.

- 8+ years of related experience in IT infrastructure and production support.

- Experience with at least five of the following: Unix/Linux Servers, Wintel Servers, networks, firewalls, routers, load balancers, web logic, LDAP, Oracle/MS SQL databases, SAN, Virtualization, Email systems, Enterprise monitoring, or access management solutions.

- Proficiency in tools like ServiceNow or other ticketing systems.