Alpharithm - Delivery Head

Role Summary:

Role: Delivery Head

Experience: 14-20 Years

Location: Mumbai / Pune

Job Description - Delivery Head

Role Overview:

We are seeking an experienced Delivery Head to lead end-to-end project delivery, ensure operational excellence, and maintain strong client relationships. The role involves overseeing multiple projects, managing cross-functional teams, driving process improvements, and ensuring high-quality, timely delivery aligned with client expectations and business goals.

Key Responsibilities:

Project Management Oversight:

- Oversee projects from initiation to closure, ensuring timely and high-quality delivery

- Guide and manage project managers and delivery teams

- Monitor project timelines, milestones, and deliverables to ensure adherence to agreed plans

Resource Allocation:

- Strategically allocate human and material resources across projects

- Assess team members' skills and expertise to align them with suitable projects

- Balance workload, capacity, and project priorities to maximize efficiency

Client Communication & Relationship Management:

- Act as the primary liaison between clients and delivery teams

- Build and maintain strong, long-term client relationships

- Ensure client expectations are clearly understood, managed, and met

- Proactively address client concerns, risks, or escalations

Risk Management:

- Identify potential risks that may impact timelines, scope, or quality

- Define and implement risk mitigation strategies and contingency plans

- Continuously monitor risks throughout the project lifecycle

Quality Assurance:

- Establish and monitor quality assurance frameworks and processes

- Ensure all deliverables meet or exceed internal and client quality standards

- Drive a culture of continuous quality improvement across teams

Performance Monitoring & Reporting:

- Define and track performance metrics and KPIs for delivery effectiveness

- Oversee preparation of delivery dashboards and management reports

- Use data-driven insights to improve decision-making and delivery outcomes

Process Improvement:

- Identify gaps and inefficiencies in delivery processes

- Lead initiatives for process optimization and operational excellence

- Collaborate with teams to implement best practices and scalable delivery models

Skills & Qualifications:

- Strong experience in end-to-end delivery management and project governance

- Proven leadership in managing large, cross-functional teams

- Excellent client-facing and stakeholder management skills

- Expertise in risk management, quality assurance, and KPI-driven delivery

- Strong analytical, problem-solving, and decision-making abilities