Almonds - Client Servicing Manager - Loyalty Programs

Key Responsibilities:

As a Client Servicing Manager for Loyalty Programs, you will be responsible for generating new leads and establishing potential business from various qualified sources to make a positive revenue contribution.

Key Role :

1) Primary role of servicing client on loyalty campaigns & employee engagement solutions and over-seeing day-to-day operations of the various projects / campaigns of the client

2) Understanding client's business and relationship marketing requirements.

Meeting up with the clients & taking brief from them.

3) Briefing the client's requirements to the other departments such as Creative, Operations and Technology and to oversee that the work is done in tandem with the client's brief.

4) Data-analysis, reporting and reviewing the Channel loyalty program performance

5) Handling clients' accounts allocated which involved relationship building with client, communicating details regarding enhancements in program to client in order to increase revenue, enabling smooth operational activities for programs as SPOC between client and internal team and

6) Meeting the SLA's defined within stipulated time frame.

7) Responsible for presenting value proposition of the services and the ides for the improvisation of program

Skills :

- Demonstrable customer relationship management

- Working with the Senior Account Director to strategically coordinate loyalty programs or CRM projects

- Analytical and confident in briefing work to the internal partners

- Good presentation skills both in development and delivery

- Natural attention to detail

- Strong project management skills

- Technical skills including technology, CMS systems, data analytics, mobile, digital, social or creative advantageous as is the ability to discuss these areas confidently when dealing with clients and internal departments

- Advanced software skills including Word, Excel, PowerPoint, Visio, MS Project (or equivalent Project management tool).

Preferred Candidate Profile:

- Minimum 5+ years of experience in client servicing role with hands on experience in technology, good analytical skills and a strong preference for retail experience.

- Must have positive attitude and a team player o Work proficiency with the MS Office suite

- Prior experience in growing accounts and mining new opportunities within existing accounts

- Exceptional Customer Service and Relationship building experience

- Experience in traditional advertising, direct marketing, or similar media environment is a plus

- Agency background is highly preferred

- Excellent interpersonal skills & communication skill

- Leadership and organizational abilities