Algonomy - Retail/QSR Functional Consultant

Job Title: Retail/QSR Functional Consultant.

Location: Bengaluru.

Employment Type: Full-Time.

Role Overview.

We're seeking a dynamic and results-driven Retail/QSR Functional Consultant to lead business transformation initiatives across retail and quick-service restaurant (QSR) operations.

You'll bridge the gap between business needs and technology solutions, driving customer engagement, operational efficiency.

Key Responsibilities:

Client Engagement & Discovery:

- Conduct workshops to understand client pain points, business processes, reporting & dashboarding needs.

- Translate business requirements into functional specifications.

Techno Functional Aspects:.

- Translate the functional specifications derived from the workshop to a technical fit document.

- Identify & highlight feature/reporting/dashboarding gaps.

- Collaborate with technical teams to configure and deploy systems aligned with business goals.

Stakeholder Collaboration:

- Act as a trusted advisor to marketing, operations, and IT teams.

- Ensure alignment between business strategy and technology roadmap.

Effective Onboarding:

- Ensure all functional specifications are deployed in the software (reports, dashboards, models, audiences etc).

- Train super users of our clients on the platform.

- Explain the support mechanism and set cadences for support / business related queries.

Required Skills & Qualifications:

- 5+ years of experience in retail or QSR consulting, business analysis, or solution delivery.

- Strong understanding of retail/QSR operations: POS, loyalty, CRM, inventory, and customer experience.

- Knowledge of Marketing Automation tools & how they function.

- Familiarity with analytics platforms (e.g , Power BI, Tableau, Google Analytics) is preferred.

- Excellent communication, stakeholder management, and presentation skills.

- Ability to work in fast-paced, client-facing environments.

Preferred Qualifications:

- Experience with omnichannel retail or QSR transformation projects.

- Knowledge of cloud platforms (Azure, AWS, GCP) and API integrations.

About Company:

Algonomy helps consumer businesses maximize customer value by automating decisioning across their retail business lifecycle, with AI-enabled solutions for eCommerce, Marketing, Merchandising, and Supply Chain.

Algonomy is a trusted partner to more than 400 leading brands, with a global presence spanning over 20 countries.

Our innovations have garnered recognition from top industry analysts such as Gartner and Forrester.