- Our customer-centric team builds innovative and tailored solutions for our customers to help them achieve their vision.

- We collaborate to understand our customer needs and to deliver results and possibilities for their growth and success.

- We build trusted relationships through clear communication, honesty and listening to our customers.

- Take ownership of prestigious accounts!

- You will operate at the heart of what our business values the most: supporting our customers, in this case, French customers.

- You will be a trusted advisor to our high value customers, providing guidance and advice.

- Your job will be to proactively support customers, manage escalations and drive problem prevention.

As a Support Delivery Manager, you will be responsible for:

- Taking ownership for managing the support experience of strategic accounts and playing a trusted advisor role in ensuring customer satisfaction

- Owning a data driven approach to inform, support, introduce process improvements and operational efficiency for our customers

- Collaborating with and coordinating technical support, engineering, product management and account teams to resolve customer incidents and escalations

- Driving incident reviews and introduction of resulting process improvements

- Managing problem prevention, often long-term, to help resolve repeated or systemic problems

Do what you love:

To be successful in this role you will:

- Have extensive support experience working in account management or customer success role in a technical environment

- Be well versed in how the internet works, it's networks and protocols e.g TCP/IP , HTTP ,DNS, TLS/SSL

- Have experience with content delivery performance, cloud computing, cybersecurity incident management and attack mitigation techniques

- Be familiar with crisis, problem, incident and/or escalation management

- Have fluency in English and French.

- Have an empathetic approach to customers, be creative, self-driven and passionate in shaping tailored support improvements

About us:

At Akamai, we make life better for billions of people, trillions of times a day.

Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes.

We provide the world's most distributed platform - from Cloud to Edge - to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.

Our focus is simple:

- Cloud and Edge: Running apps closer to users for instant performance.

- Security: Neutralizing threats before they ever reach your data.

- Content Delivery: Scaling the world's biggest moments without a glitch.

- AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.

At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge.

And we're the ones who solve it.

When millions of people hit "play" or "pay," Akamai ensures it just works.

Benefits at Akamai: We support your health, well-being, finances, and life beyond work.

See our benefits:

- FlexBase adapts to your job's needs

- Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience.

- It's not about telling employees where to work; it's about supporting employees to do their best work.

- We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.

- Connect with us on social and see what life at Akamai is like!