AIonOS - Assistant Vice President - Business Solutions

About AIonOS:

AIonOS, a groundbreaking joint venture between InterGlobe and Assago, is revolutionizing businesses with AI-driven transformations.

Our mission is to integrate cutting-edge AI technologies seamlessly to elevate operational precision, agility, and innovation across industries.

As pioneers in AI-powered Customer Experience (CX) transformation, we deliver superior services to global customers.

Backed by a dynamic team dedicated to innovation and excellence, we are redefining CX paradigms worldwide.

As AVP/ VP Business Solutions, your Responsibilities will be:

- Collaborate with customers (internal as well as external) to assess their business processes, identify outsourcing opportunities and define the associated roadmaps/business objectives.

- Develop comprehensive BPO solutions that address customer needs (both RFP and proactive pitch) including location strategy, delivery/ramp-up plan, support team plans, governance strategy, process optimization roadmap, technology integration and overall performance metrics management/plan.

- Coordinate and leverage cross functional teams to execute the defined BPO solution/project and manage overall governance.

- Serve as the point of contact for customers for providing solutions, providing regular updates, addressing concerns and managing expectations throughout the project lifecycle and have win-win situation.

- Monitor key performance indicators and metrics to evaluate the effectiveness of the said delivered BPO solution and drive improvement opportunities.

- Collaborate with sales to identify new opportunities for BPO services and support proposal development process.

- Deep domain understanding of Travel, Leisure, Collections, Telecom and Product support.

- Areas of specialization include Gap Analysis, Solution architect, Digital and Robotics led process transformation and transition support.

Qualifications:

- A versatile work experience of 16-18 years.

- Bachelor's degree in business administration, Management, or a related field is required.

- A master's degree or MBA is preferred.

- Relevant certifications or training in project management, solution development, and process optimization are advantageous.

- Strong analytical and problem-solving skills, with the ability to assess business processes, identify gaps, and develop innovative solutions.

- Excellent communication and interpersonal skills, with the ability to effectively engage with customers, internal teams, and senior executives.

- Proficiency in Microsoft Office suite and other relevant software applications