Description:

Job Summary:

We are seeking a proactive Operations Manager - University Relations to take full ownership of the daily operations and strategic execution of our educational programs through university partnerships. Based on-site in Rohini, this manager will possess strong expertise in operations management, process improvement, and strategic communication.

The role is critical for developing and implementing a robust university relations strategy, maintaining high-value relationships with academic partners, and ensuring the smooth, scalable execution of programs aligned with our early talent and workforce planning goals.

Job Description:

Strategic University Relationship Management (UG/PG/PhD/DBA):

- Develop and rigorously implement a university relations strategy that is precisely aligned with the companys long-term workforce planning and early talent acquisition goals.

- Build and maintain strong, high-value relationships with key university stakeholders, including senior faculty, career services departments, and critical student organizations across UG, PG, PhD, and DBA programs.

- Act as the primary point of contact, managing and coordinating all necessary activities with university representatives to ensure clear expectations and collaborative outcomes.

- Handle all inquiries from potential students, ensuring professional, accurate, and timely communication that reflects positively on both the company and the partner institution.

Operations Oversight and Program Execution:

- Oversee and manage the daily operations of all university partnerships and relations, ensuring the smooth, reliable, and compliant execution of educational and training programs.

- Drive continuous process optimization and improvement within the university relations lifecycle, applying strong skills in operations management to enhance scalability and efficiency.

- Apply project management skills to launch and track partnership initiatives, ensuring delivery to agreed-upon scopes and timelines.

- Leverage a strategic mindset for decision-making regarding resource allocation and partnership prioritization.

Strategic Planning and Growth Contribution:

- Engage in strategic planning to identify new partnership opportunities and expand the scope of existing relationships, directly contributing to the growth of our educational services.

- Lead cross-functional collaboration efforts, working closely with internal teams (e.g., product development, sales, talent acquisition) to align partnership outcomes with business objectives.

- Ensure all partnership activities adhere to legal and regulatory compliance standards for educational services.

Required Skills & Expertise:

Experience: Proven experience in operations management, process improvement, and team leadership within a relevant field.

Relationship Management: Demonstrated exposure to and success in university relationship management across various program levels (UG/PG/PhD/DBA).

Strategy & Planning: Strong skills in project management, strategic planning, and analytical decision-making.

Communication: Expert ability in strategic communication and negotiation for external stakeholder management.

Collaboration: Proven capability in cross-functional collaboration and aligning diverse internal teams towards a common goal.