About the job: Company Description: Aimlay is a higher-education platform providing working professionals with access to numerous courses from grade 10 to PhD, delivered by renowned universities throughout India. Aimlay offers full assistance for PhD candidates from entrance to completion and has established connections with multiple universities across India. For over a decade, Aimlay has aimed to improve lives by providing accessible education to all working professionals via their convenient time with counseling and support services available. The head office is located in Delhi, with counselling centers provided at multiple locations in India and abroad. Role Description: - The Manager will be responsible for building relationships with clients. - Developing strategies for client retention and providing exceptional customer service. - Interact with other departments including to meet and deliver customer requirements, capture project deliverables and timelines. - Set functional timelines to meet overall project timeline and manage deliverables to that schedule. - Meetings with clients regarding the project updates, virtual and f2f. - Responsible for handling overall operations. - Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress. - Handling a team of 4-5 members. - Set KRA and KPI for team members and performance review. - Engage with clients in professional manner to achieve customer satisfaction by ensuring escalations. - Lead entire teams, define goals, communicate with stakeholders, and see a project through to its closure. - Present the reports to the management. Qualifications : - 5-8 years relevant work experience in after sales, client relations or sales & operations - Proficiency in spoken and written English. - Excellent communication and interpersonal skills - Knowledge and understanding of different business cultures and customs - Ability to build and maintain relationships with clients, business partners, vendors - Experience in negotiating and closing contracts - Ability to work independently and collaboratively with a team - Degree in business, marketing, or a related field. - Master's degree is a plus.

Delhi

Aimlay - Manager - Operations - Client Services 

Job Description for Aimlay - Manager - Operations - Client Services  in Aimlay Private Limited in  Delhi for (5-8) years of experience. Apply Now!