Job role:

Drive AI, GenAI, and Digital capability building across the organization by enabling leaders and teams to maximize productivity, decision-making, and business outcomes through effective adoption of Microsoft Copilot, Copilot Studio, and the Microsoft 365 ecosystem. The role will focus on practical, business-centric use cases, workflow automation, data analytics, and function-level transformation across Operations, WFM, HR, TTQ, and other business functions.

Key Responsibilities:

- Lead AI, GenAI, Copilot, and Digital Capability programs to accelerate workforce readiness, adoption, and business impact.

- Design and deliver hands-on training programs on Microsoft Copilot, Copilot Studio, Outlook, Teams, Excel, PowerPoint, Power Apps, Power Automate, and related productivity tools.

- Develop role-based learning journeys aligned to leadership, business, and functional capability requirements.

- Demonstrate practical use cases that improve speed, quality, accuracy, and productivity across day-to-day workflows.

- Enable business functions (Operations, WFM, HR, TTQ, etc.) to automate processes, enhance reporting, and leverage AI-driven decision-making.

- Partner with Business Leaders, HR, and Technology teams to identify capability gaps and deploy targeted learning interventions.

- Drive adoption of automation, workflow optimization, data analytics, and AI-powered solutions to improve operational effectiveness.

- Track and own learning effectiveness metrics including adoption, proficiency, certifications, usage, and business application outcomes.

- Stay current with emerging AI, GenAI, Automation, and Digital trends to continuously enhance learning programs and employee experience.

Desired Skills and Expertise:

- Proven experience in AI, GenAI, Digital Learning, or Corporate Training roles.

- Strong expertise in Microsoft Copilot, Copilot Studio, Microsoft 365 applications, Power Platform (Power Apps & Power Automate), and workflow automation.

- Ability to translate AI capabilities into real business use cases and function-level solutions.

- Experience designing enterprise-wide learning programs, workshops, and capability-building initiatives.

- Strong stakeholder management and consulting skills with business and leadership teams.

- Understanding of data analytics, automation, and AI-driven productivity solutions across business functions.