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Senior Executive Operations

Head of Operations Lead AGRIM's supply chain, logistics, warehousing, and customer support operations ABOUT AGRIM: AGRIM is a Series B-funded AgriTech startup building India's largest on-demand B2B marketplace for agri-inputs. Covering the pre-harvest value chain - seeds, pesticides, fertilizers, agro-tools, and animal feed - agri-inputs represent the third-largest retail supply chain in India, valued at $50B+ Our mission is to simplify this fragmented and data-dark supply chain using technology, while creating deep impact in the largest sector of the Indian economy. Founded in 2020, AGRIM is led by IIT/IIM alumni and ex-entrepreneurs with successful exits. Today, we are the largest agri-input marketplace in India, serving 10% of the country's agri-input retailers and distributing across 90%+ of rural India's pincodes. With a 400+ member team, AGRIM is in hyperscale mode and shaping the future of agri-commerce. Interested in joining the rocketship? Expertise Areas (non-negotiable) for Success: We've listed some leadership and functional traits which align with our culture and operating styles, and is the secret recipe for success Operational Excellence: Consistently deliver on operational KPIs Data-Driven Decision Making : Identify the right metrics and drive insights Process-Driven Orientation: Run ops with structured, scalable frameworks Product-Driven Approach: Partner with Product/Tech to automate workflows Leadership Skills: Lead large, cross-functional teams (100+) Thought Leadership: Drive innovations in a cost-effective manner Key Functional Responsibilities Operations Leadership at Scale - Oversee end-to-end logistics operations, including dispatch, mid-mile, and last-mile movements across FTL and PTL - Lead warehousing operations to ensuring scalability, compliance, efficiency - Own and elevate the customer support function, with cost efficiency Performance & KPI Accountability - Own and deliver on critical KPIs, including: - Dispatch/Delivery TAT & compliance to promised timelines - Return and Cancellation% - Customer Support CSAT - Warehousing Dispatch TAT - Logistics Cost - Establish a strong review cadence and dashboarding for leadership visibility - Ensure data-backed decision-making for continuous performance improvement Operational Excellence - Drive structured, process-led operations for scalability and consistency - Streamline processes, cut inefficiencies, and enhance CX - Automate & digitize workflows with product & tech - Institutionalize SOPs, best practices, and governance across functions. Partner & Vendor Management - Manage and strengthen relationships with logistics partners. - Negotiate contracts, drive SLA adherence, and ensure cost efficiency. Cross-functional Collaboration - Partner with Supply, Demand & Category teams to align ops with growth goals. - Work with Finance on books compliance, cost allocation, and spend tracking. Why Join Us? Industry-First Play: Solve problems that have never been addressed at scale in Indian agriculture. Shape India's Rural Supply Chain: Build a robust, tech-enabled rural distribution backbone impacting millions of agri retailers and farmers Build the Biggest Agritech Story: Play a pivotal role in one of the most exciting and impactful startup journeys in the country Experience Scale With Tech: Witness first-hand how a tech-driven marketplace rapidly scales and redefines an entire industry.

Gurgaon/Gurugram

AGRIM - Head - Operations 

Job Description for AGRIM - Head - Operations  in AGRIM in  Gurgaon/Gurugram for (5-12) years of experience. Apply Now!

AGRIM - Head - Operations  | iimjobs.com