Service Design and Planning: - Work with stakeholders to define, document and agree requirements and design Transition solution - Work with Sales/ CRM and functional teams to effectively build and present solution during the pre-sales cycle - Accountable for pre planning Transition activities while working with internal and external shareholders - Responsible for providing expert inputs on the implementation plan and delivery road map Project Management - Analyze customer needs, understand the project requirement and plan the Process set up - Establish Robust Project plan, clearly specifying various tollgates, tasks, planned/actual start and closure date, responsibility, and completion status - Establish organized Ways of working through structured Governance Model and Escalation Matrix - Ensure the governance adherence even beyond Go live phase up until the project is stabilized from Operations, Management and Customer standpoint. - Assess potential delay in the project tasks/ deliverables, work with the respective stakeholders to ensure the delay is averted - Analyze the situation, understand, set and manage the expectations from the client and the business to get things "Right the First Time" - Partner with Operations on process improvement initiatives in a post migration environment - Analyze and communicate the Gross Margin Impact as calculated by the variance of actual vs planned - Ensure Customer Satisfaction (Internal and External) on overall Transition - Formulate, organize, and monitor inter-connected projects - Coordinate cross-project activities. Mandatory Skills & Qualifications: Domain Skills : - Thorough understanding of project/program management techniques and methods - Excellent Knowledge of performance evaluation and change management principles - Ability to manage client relationships - Strong understanding of BPM operations, quality and service - Excellent communication & presentation skills - Outstanding leadership and organizational skills - Have logical reasoning & analytical skills - Should have worked on MS Project, Visio, MS Office Suite - Project management certification (PMP / Prince2) will be an added advantage

Bangalore

AGM - Transition & Solutions - Healthcare BPM 

Job Description for AGM - Transition & Solutions - Healthcare BPM  in InnoQuest Consulting in  Bangalore for (10-20) years of experience. Apply Now!