Client : Biggest 4G telecom network PAN India  Location : Currently hiring for following locations - Chandigarh, Lucknow, Patna, Mumbai, Pune, Bhopal, Ahmedabad  Role:  - Responsible for Planning, Scheduling, Execution and Measuring Process and service training  - Lead Content Design & Delivery activities across partner locations  - Lead, Coach & Mentor the Process training team (AMs/TLs/Trainers)for delivery effectiveness & efficiency.  - Training Needs Identification and Analysis across partner locations for all business in conjunction with varied stake holder and Planning Refresher Training content, methodology and Calendar.  - Partner with operation teams to address training needs & review for effectiveness through planned review meetings  - Responsible for hiring, certification and productivity of new trainers / SMEs.  - Ensuring effective Knowledge Transfer during Migrations Training Material, Training Methodology, Monitoring Progress.  - Establishing the Knowledge Management Framework for existing processes  - Establishing the Knowledge Management Framework for existing processes  - Will be responsible for conducting TNI and TNA, assist in developing a training roadmap for the contact centre, and must have excellent communication skills with experience in training delivery  - Ensuring that the partner training team is meeting Company's Service Training soft-skill norms as set in the Train the Trainer Module.  - Managing the training team to ensure training delivery in line with Company's service training norms on training quality & effectiveness as set in the Training Process Manual  - Ensuring adequate training resource and infrastructure is deployed to enable effective training-delivery.  - Execute any other projects, tasks or activities required to align to national CS Training initiatives and to enhance overall customer service experience  - Quality of trained resource- impact on learning curve and productivity  - Will be responsible for 0-30 performance, ensuring all process sla's are meeting across centers  - Should be able to seek feedback & set corrective action-plan along with partner Training & Quality team  - Designing & execution of Train the trainer sessions; Best practice sharing etc.  - Work with Training Core team to constantly upgrade and improve Learning Management systems  - Feedback & calibration with the internal Quality team, at least once a month  - Focus Group Discussion on Training to collate requirements on ops-floor with CS Operations Management Team, at least once a quarter.  - Resolve people related issues/requirements with partner team.

Mumbai

Pune

Gujarat

Chandigarh

Bihar

Others

AGM/DGM - Training - Customer Service - Telecom 

Job Description for AGM/DGM - Training - Customer Service - Telecom  in Jobrr Search & HR Consulting in  Mumbai Pune Gujarat MP Chandigarh Bihar UP Others for (10-15) years of experience. Apply Now!