JOB DESCRIPTION : - To look after 300 seats outbound call centre operations and deliver high productivity through controlling, monitoring, analyzing & reviewing system. - Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews. - Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations. - Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades. - Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. - Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.

Bangalore

Gurgaon/Gurugram

Kolkata

AGM - Call Center - BFSI/Insurance/Education 

Job Description for AGM - Call Center - BFSI/Insurance/Education  in Bizaccenknnect in  Bangalore Gurgaon/Gurugram Kolkata for (10-15) years of experience. Apply Now!