AFFLE - Manager - Client Success

Key Responsibilities:

- Serve as the primary point of contact for assigned Ad Tech clients, ensuring their satisfaction and long-term retention.

- Understand clients' business goals and advertising needs to provide tailored solutions using programmatic platforms, DSPs, SSPs, and other Ad Tech tools.

- Onboard new clients by guiding them through platform capabilities, workflows, and best practices.

- Monitor campaign performance, analyze data, and provide actionable insights and recommendations to optimize client results.

- Collaborate closely with sales, product, and technical teams to address client requirements and resolve any issues.

- Proactively identify upsell and cross-sell opportunities to expand client accounts.

- Conduct regular business reviews and present performance reports to clients.

- Manage client expectations and ensure timely resolution of any escalations or challenges.

- Stay updated with the latest trends and innovations in the Ad Tech landscape to advise clients effectively.

Required Skills & Qualifications:

- 3 to 5 years of experience in client success, account management, or a similar role within the Ad Tech industry.

- Strong understanding of programmatic advertising, real-time bidding (RTB), ad exchanges, and digital marketing technologies.

- Proven ability to build and maintain strong client relationships.

- Excellent communication, presentation, and interpersonal skills.

- Data-driven mindset with experience analyzing campaign metrics and deriving insights.

- Ability to manage multiple client accounts simultaneously with a high level of professionalism.

- Bachelor's degree in Marketing, Business, Communications, or a related field.

Preferred Qualifications:

- Experience working with programmatic platforms such as The Trade Desk, Google Marketing Platform, AppNexus, or similar.

- Familiarity with digital advertising analytics and reporting tools.

- Knowledge of customer success software and CRM systems